To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Angelica Gonzalez
East Wenatchee,WA
Summary
Overview
8
years of professional experience
Work History
Numerica Credit Union
Electronic Banking Specialist
01.2019 - Current
Job overview
- Fostered strong relationships with both internal stakeholders and external partners through clear communication and collaboration efforts related to electronic banking initiatives.
- Collaborated with IT department to troubleshoot and resolve technical issues related to online banking platforms.
- Coordinated with external vendors to maintain up-to-date knowledge on industry trends and emerging technologies in electronic banking.
- Achieved high levels of accuracy in transaction processing by adhering strictly to established protocols and guidelines.
- Ensured seamless integration of new technology updates within existing systems by working closely with IT support teams during rollouts or upgrades.
- Conducted regular audits of electronic transactions to ensure compliance with regulatory requirements and bank policies.
- Monitored fraud alerts and investigated suspicious activity, protecting customer accounts from unauthorized access or transactions.
- Trained new employees on electronic banking procedures, ensuring consistent quality of service for customers.
- Assisted in the implementation of a new online banking platform, contributing to an improved user experience for customers.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Knowledge in working on bank-to-bank payment transfers
Children's Home Society Of Washington
Administrative Assistant
12.2017 - 07.2018
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Liaised between clients and vendors and maintained effective lines of communication.
CHASE
Teller
10.2016 - 12.2017
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Western Governors University
MBA from Business Administration
03.2023
University Overview
Washington State UniversityPullman, WA
Bachelor's in Social Science from Psychology
05.2018
University Overview
Wenatchee Valley CollegeWenatchee, WA
Associates in Art & Science
06.2014
University Overview
Skills
- Operational Efficiency
- Payment Processing
- Time Management
- Bilingual in Spanish
Timeline
Electronic Banking Specialist
Numerica Credit Union
01.2019 - Current
Administrative Assistant
Children's Home Society Of Washington
12.2017 - 07.2018
Teller
CHASE
10.2016 - 12.2017
Western Governors University
MBA from Business Administration
Washington State University
Bachelor's in Social Science from Psychology
Wenatchee Valley College
Associates in Art & Science