Summary
Overview
Work History
Education
Skills
Timeline
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Shaina Feia

Bemidji

Summary

Professional with experience in electronic banking systems and strong commitment to delivering impactful results. Adept at navigating varying financial platforms, ensuring seamless transactions, and maintaining high-security standards. Known for effective team collaboration, adaptability, and consistently meeting organizational goals. Possesses key skills in digital payment processing, fraud detection, and customer service.

Overview

5
5
years of professional experience

Work History

Electronic Banking Specialist

First National Bank Bemidji
06.2024 - Current
  • Lead Administrator for Debit Card operating software, issuance, and training while ensuring PCI Compliance.
  • Managed and supported multiple digital banking platforms.
  • Supported customers managing their accounts.

Deposit Services Support

First National Bank Bemidji
10.2023 - 06.2024
  • Serve as a vital asset in creating a positive first impression of our organization and ensuring that their needs are promptly addressed.
  • Created processes for more efficient daily operation.
  • Review multiple reports daily to monitor accounts for risk ratings and dormancies.
  • Coordinate the Deposit Service Representatives’ appointments and walk-ins to ensure the customers receive the optimal help they are looking for.

Customer Transaction Representative

First National Bank Bemidji
05.2023 - 10.2023
  • Delivered excellent phone support to customers, assisted with balance inquiries, transfers, and account changes, ensuring accurate and efficient handling of their requests.
  • Verified customer identities through established protocols to maintain security and protect sensitive information.
  • Provided administrative support to the Operations Department, handling inquiries, and assisting with paperwork for transactions such as fraud claims and stop payments on a customer’s account.

Lead Stylist/ Assistant Manager

Melissa Ashley Brides
06.2020 - 04.2023
  • Achieved top sales performance by providing exceptional customer service as Lead Stylist for wedding gowns, tuxedos, and prom attire.
  • Planned and implemented the transition from a paper-based inventory system to digital.
  • Updated store floor displays, pricing, and maintained visual merchandising standards.

Education

Bachelor of Liberal Arts - Economics

University of Connecticut
08.2021

Skills

  • Operational efficiency
  • Transaction monitoring
  • Audit preparation
  • Software troubleshooting
  • Problem-solving abilities
  • Microsoft Excel

Timeline

Electronic Banking Specialist

First National Bank Bemidji
06.2024 - Current

Deposit Services Support

First National Bank Bemidji
10.2023 - 06.2024

Customer Transaction Representative

First National Bank Bemidji
05.2023 - 10.2023

Lead Stylist/ Assistant Manager

Melissa Ashley Brides
06.2020 - 04.2023

Bachelor of Liberal Arts - Economics

University of Connecticut

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