Polly Munoz-Halgrimson
Yerington,NV
Summary
Detail-oriented cosmetologist with extensive experience in delivering customized beauty services. Proficient in scheduling and client management, ensuring a safe and welcoming environment while driving high levels of customer satisfaction.
Results-focused, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
21
21
years of professional experience
Work History
Comsmetologist
Owner
Yerington, NV
04.2005 - Current
- Delivered customized hair and beauty services to diverse clientele, enhancing customer satisfaction and retention.
- Streamlined appointment scheduling processes, increasing operational efficiency and client flow management.
- Ensured compliance with health and safety regulations, maintaining a clean and safe working environment.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Trade School - Cosmetologist
Carson City Beauty School
Carson City, NV06-2021
Trade School - Nails
Carson City Beauty Academy
Carson City, NV04-2005
High School Diploma -
Yerington High School
Yerington, NV05-1993
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Customer consultation
- Professionalism and ethics
- Decision-making
- Relationship building
- Reflective listening
Timeline
Comsmetologist
Owner
04.2005 - Current
Trade School - Cosmetologist
Carson City Beauty School
Trade School - Nails
Carson City Beauty Academy
High School Diploma -
Yerington High School