Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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POLLY POLLMAN

Chandler,USA

Summary

Dynamic and results-driven healthcare operations leader with over 26 years of experience in medical supervision, management,and multi-departmental oversight. Currently excelling as an Operations Manager for DHMG Bariatric Division and Acute Hospital Medicine,overseeing a range of surgical practices, inpatient anesthesia, emergency medicine service lines and put patient clinics. Proven track record of enhancing patient and provider satisfaction through strategic management,operational excellence and collaborative leadership.

CORE COMPETENCIES

  • Healthcare Operations Management
  • Multi-Departmental Supervision
  • Staff Training and Development
  • Compliance and Regulatory Management
  • Patient Experience Optimization
  • Strategic Planning and Process Improvement
  • Provider Relations
  • Effective Communication and Team Leadership

Overview

26
26
years of professional experience

Work History

Operation Manager

Dignity Health Medical Group
12.2023 - Current
  • Lead operations for three outpatient Bariatric clinics and an outpatient Pulmonary clinic,i supporting 20 clinical and administrative staff members.
  • Manage Acute Hospital Medicine Departments across multiple facilities, supporting 80 providers, including St. Joseph's Hospital, Chandler Regional Medical Center, and Mercy Gilbert Medical Center.
  • Oversee DHMG Anesthesia, DHMG Emergency Medicine, and DHMG Intensivists services.
  • Ensure compliance with healthcare regulations, and facilitate provider documentation and billing accuracy.
  • Conduct performance evaluations, foster stakeholder relationships and drive operational efficiency. Assist Operations Director in launching new Acute Medicine Departments, including Emergency Medicine and Anesthesia.
  • Service as Dyad Partner to the Chief of the Bariatric Division and report on Monthly Patient Experience and Provider Productivity data.

Clinic Supervisor- Surgical Services

Dignity Health Medical Group
09.2021 - Current
  • Supervised daily operations of three surgical clinics,ensuring optimal patient-centered care.
  • Drove process improvements to enhance patient satisfaction, earning "Clinic of the Month" for Best Patient Experience.
  • Recruited, trained, and mentored clinical staff, maintaining a high -performance team.
  • Monitored and enforced HIPAA and compliance safety protocols.
  • Maintain clinic's DHS and employee files, utilizing proper techniques to keep employee data confidential.
  • Conduct frequent clinic walk-throughs to maintain a safe work environment that adheres to DHS Guidelines.
  • Develop and implement team building activities to foster collaboration and improve employee and provider morale.

Office Manager

Agave Surgical Specialists
01.2007 - 09.2021
  • Creating workflow and assist with workflow organization
  • Credentialing
  • Opened and set up multiple new offices
  • Surgery Scheduling, general surgery
  • Working closely with Surgeons to assist with their needs and address their concerns
  • Hiring and training Staff, disciplinary action and termination
  • Attend lunch meeting with my physicians and referring providers
  • Address staff medical, and office concerns
  • Maintaining physician calendars and physician schedules
  • Submitting check requests to the main Tucson office for vendor payments
  • Entering and submitting staff hours for payroll to the main Tucson office
  • Oversees the day to day operations of the surgical practices
  • Assists new medical students with preparation of their new rotation with our surgeons
  • Schedules meetings for physicians
  • Meet with vendors
  • Medical and office supply ordering
  • Invoicing

Medical Record Supervisor

Radiology Ltd
01.1999 - 01.2006
  • Monitored all areas of the medical records department
  • Payroll
  • New hire orientation and training
  • Coaching/mentoring Staff
  • Addressed employee/physician/patient concerns
  • Assisted with HIPAA in-services
  • Assisted with exam scheduling
  • Worked with team members to provide the best customer service and patient care to our providers and patients
  • Assisted the P.R
  • Department with promoting
  • Radiology electronic and paper images

Education

High School Diploma -

Desert Oasis School
Tucson, AZ
01.1992

Skills

  • Next-Gen Electronic Medical Record
  • Google Slides
  • Cerner
  • IDX/ATHENA
  • IMED
  • TEAM
  • QGenda
  • Google Sheets

Accomplishments

  • Assisted in launching new Acute Medicine Departments, including DHMG Emergency Medicine and DHMG Anesthesia.
  • Instrumental in opening a new level 3 Trauma. Department at Mercy Gilbert Medical Center
  • Awarded "Clinic of the Month" for Best Patient. Experience at DHMG East Valley Trauma Clinic.
  • Built strong working relationships with providers and team members, promoting s culture of collaboration.

Timeline

Operation Manager

Dignity Health Medical Group
12.2023 - Current

Clinic Supervisor- Surgical Services

Dignity Health Medical Group
09.2021 - Current

Office Manager

Agave Surgical Specialists
01.2007 - 09.2021

Medical Record Supervisor

Radiology Ltd
01.1999 - 01.2006

High School Diploma -

Desert Oasis School

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POLLY POLLMAN