Murice Hawks
The Bronx,NY
Summary
Dedicated and patient financial representative and medical biller with extensive experience in the medical and hospitality fields. Skilled in technical, clerical, and patient support, bringing eight years of experience in the medical field and ten years in the hospitality field. Expertise includes billing, auditing, budget preparation, and vendor payment collection. Highly proficient in insurance coverage verification, records reviews, and maintenance scheduling. Adept at providing exceptional customer service with over ten years of experience. Hands-on experience with Eagle, Carecast, CIS, CPS, IDX, and EDR software.
Overview
15
15
years of professional experience
Work History
Operation Manager
The Stewart Hotel
04.2018 - 11.2020
- Manage Front Office and Housekeeping Department; in addition to proving support to other departments (F&B and Engineering)
- Investigate and handle complaints, disturbances, emergencies, etc
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Manage Employee Payroll, track attendance ADP, time edits, and conduct call-around for OT as needed.
Front Office Manager
Radisson Hotel
08.2015 - 04.2018
- Supervise Guest service agents
- Post revenue for rooms, bar, banquets and direct bill accounts
- Follow up with any guest complaints
- Created weekly schedules & process payroll
Medical Biller
The Floating Hospital
03.2015 - 08.2015
- Make sure we have received payment for services rendered
- Make sure the billing is accurate
- Obtains daily rosters from Insurance Companies of patients
- Schedulers patients Verifies insurance: Medicaid status, co-pays, deductibles, and authorizations.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Patient Financial Services
Montefiore Medical Center
12.2007 - 03.2015
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Improved patient satisfaction by providing timely and accurate financial information.
- Followed-up on submitted claims; monitored unpaid claim
- Reduced number of billing errors, conducting thorough audits of patient accounts and correcting discrepancies.
Health Information Management
Health & Hospital Corporation
04.2007 - 11.2007
- Collected, maintained, and made available to authorized users timely, accurate, and complete patients' health record information
- Electronically tracked patients' health record information.
Bookkeeper
Renaissance the Book / Album X
05.2006 - 12.2006
- Knowledge of Peach Tree and ACC-Act Software
- Handled clients' account information and invoices.
Education
No Degree - Medical Insurance Biller
Career Business Institute
New York, NY10.2006
Associate of Applied Science - Hotel Management
Katharine Gibbs College
New York, NY01.2003
Skills
- Electronic Medical Record (EMR) software
- Insurance Billing/Third party billing
- Data entry
- Good written communication
- Internal medicine billing
- Conduct random audits
- Medical Terminology
- Maintain budgets
- Medical billing software
- Monitor revenue
Timeline
Operation Manager
The Stewart Hotel
04.2018 - 11.2020
Front Office Manager
Radisson Hotel
08.2015 - 04.2018
Medical Biller
The Floating Hospital
03.2015 - 08.2015
Patient Financial Services
Montefiore Medical Center
12.2007 - 03.2015
Health Information Management
Health & Hospital Corporation
04.2007 - 11.2007
Bookkeeper
Renaissance the Book / Album X
05.2006 - 12.2006
No Degree - Medical Insurance Biller
Career Business Institute
Associate of Applied Science - Hotel Management
Katharine Gibbs College
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