Polly Schiebergen
Las Vegas,NV
Overview
8
8
years of professional experience
Work History
Project Coordinator
OEC/Machabee Office Environments
Las Vegas, NV
07.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Customer Service
Machabee Office Environments
Las Vegas, NV
07.2015 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
Education
Associate of Applied Science - Accounting
West Shore Community College
Scottville, MI05.1995
Skills
- Problem-Solving
- Good Judgment
- Detail Oriented
- Customer Service
Timeline
Project Coordinator
OEC/Machabee Office Environments
07.2023 - Current
Customer Service
Machabee Office Environments
07.2015 - Current
Associate of Applied Science - Accounting
West Shore Community College