Polly Shiflett
Terre Haute,IN
Summary
Well-organized Medical Receptionist supporting clinical departments by answering phones, making appointments for patients, and working with other practices to coordinate healthcare services and process requests from patients. Friendly, compassionate, and able to manage fast-paced environment. Excellent communicator with good problem-solving, organizational, and time management skills. Proficient in HIPAA compliance and patient confidentiality.
Overview
29
29
years of professional experience
Work History
Intake Coordinator
Heart To Heart Hospice
02.2023 - Current
- Communicated with referral sources and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Completed intake assessment forms.
- Collected, verified, recorded and processed client demographics, insurance eligibility and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Medical Scheduler
Coleman Cancer Center
12.2015 - 02.2023
- Collect money from patients and distribute receipts
- Maintain, clean, and organize supplies and tools at front desk
- Communicate with public in professional and efficient manner
- Prioritize and maintain organization of high volume workload
- Greet and welcome all guests and responding to needs
- Schedule patients for appointments with treatment for multiple providers
Manager/Embroidery Machine Operator
Embroidery Express
11.1995 - 12.2015
- Sustained seamless productivity using quick changeovers from one project to another, including changing thread, needles, and bobbins
- Minimized downtime, adhering strictly to scheduled maintenance, including oiling, cleaning, and minor repairs
- Swept up leftover thread and removed debris, maintaining cleanliness of equipment and assigned areas
- Monitored machines carefully to detect problems with stitching, thread feeding, and general malfunctions
- Assisted customers with design setup and efficiency on production of their orders
Education
High School Diploma -
Belle Chasse High School
Terre Haute, INSkills
- Self Motivated
- Inbound Calls
- Outbound Calls
- Patient Care
- Patient Demographics
- Scheduling Appointments
- Attention To Detail
- Strong Organizational Skills
Timeline
Intake Coordinator
Heart To Heart Hospice
02.2023 - Current
Medical Scheduler
Coleman Cancer Center
12.2015 - 02.2023
Manager/Embroidery Machine Operator
Embroidery Express
11.1995 - 12.2015
High School Diploma -
Belle Chasse High School
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