POLLY VAILLANT
Exeter,USA
Summary
Experienced service professional with over two years in hospitality, combining exceptional customer service skills, efficient multitasking abilities, and a personable approach. Currently, I am a Vanderbilt University student seeking a server position to apply a strong work ethic and demonstrated ability to create positive dining experiences.
Overview
5
5
years of professional experience
Work History
Choir Singer
First Lutheran Church
01.2024 - Current
- Rehearse and perform weekly with professional church choir
- Demonstrate reliability and teamwork in a professional performance setting
Waitress, Hostess & Performer
The Old Salt Restaurant
01.2023 - Current
- Provide exceptional customer service in a fast-paced dining environment
- Practice strong multitasking and organizational skills by managing reservations and seating arrangements
- Enhance the dining experience by performing live music and interacting with guests
- Create a welcoming atmosphere by taking requests and building rapport with customers
Social Media Intern
Anthem Candle Co & SIP Wine Room
01.2023 - Current
- Develop and execute promotional strategies to boost engagement and brand visibility
- Perform live music for customers, enhancing the ambiance and customer experience
- Create content tailored to target audiences to promote events and offerings
Office Assistant & Head Tour Guide
Phillips Exeter Academy Admissions
01.2021 - 01.2023
- Handled a variety of office responsibilities and tasks requiring attention to detail
- Appointed to leadership role responsible for managing other tour guides
- Supported alumni events by helping with logistics and providing on-site assistance
Barista
7North Coffee Shop
01.2020 - 01.2022
- Delivered high-quality customer service while maintaining efficiency during peak hours
- Created a welcoming environment through customer engagement
- Managed opening and closing procedures for the shop
- Assisted with in-person product promotions and events
- Developed speed and accuracy in a fast-paced food service environment
Education
Vocal Performance, Human Organizational Development, Italian
Vanderbilt University
Nashville, TN01.2027
High School Diploma - undefined
Phillips Exeter Academy
Exeter, NH01.2023
Skills
- Customer service excellence
- Cash handling (implied from service roles)
- Menu knowledge and food service
- Multitasking in fast-paced environments
- Team collaboration
- Problem-solving and conflict resolution
- Clear communication
- Time management
- Basic Spanish and Italian proficiency
- Microsoft Office Suite and Google Workspace
- Self-discipline
ADDITIONAL EXPERIENCE
- Leadership Roles
- Music Director, Vanderbilt Original Cast
- Day Student Proctor and Recreation Committee Chair, Phillips Exeter Academy
- Founder & Head of Senior Center Performance Club
- Event Experience
- Event planning and coordination experience through various organizations
- Performer at multiple public events, including UnSilenced, Take Back the Night, and Earth Day programs
Timeline
Choir Singer
First Lutheran Church
01.2024 - Current
Waitress, Hostess & Performer
The Old Salt Restaurant
01.2023 - Current
Social Media Intern
Anthem Candle Co & SIP Wine Room
01.2023 - Current
Office Assistant & Head Tour Guide
Phillips Exeter Academy Admissions
01.2021 - 01.2023
Barista
7North Coffee Shop
01.2020 - 01.2022
High School Diploma - undefined
Phillips Exeter Academy
Vocal Performance, Human Organizational Development, Italian
Vanderbilt University
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