Polly Yarbrough
Summary
I have worked as a receptionist at Twin Lakes Regional Medical Center were I enjoyed greeting the patients, processing all paperwork needed and answering and transferring calls. At Leitchfield Deposit Bank I served as a teller and worked with new accounts. I greeted customers, answered the phones, updated account information and was in charge of counting and logging the main vault for all the branches. While working for Rayes Flowers I processed all orders and payments, greeted customers, answered phones and worked with customers on an individual basis scheduling times to meet with customers for special occasions.
Overview
23
23
years of professional experience
Work History
Floral Designer
Rayes Flowers
08.2014 - 06.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared potted plants and bouquets based on customer requirements.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Teller and New Accounts
Leitchfield Deposit Bank
10.2005 - 05.2010
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Registration Clerk
Twin Lakes Regional Medical Center
06.2000 - 10.2005
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
Education
General Studies
Temple Terrace Florida College
Temple Terrace, FLEarly Childhood Education
Western Kentucky University
Bowling Green, KYEarly Childhood Education
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- POS Software
- Processing Procedures
- Greet Visitors
- Project Requirements
- Daily Logs
- Excellent Communication Skills
- Organization and Efficiency
- Information Retrieval
- Data Entry Software
- Call Answering and Routing
Timeline
Floral Designer
Rayes Flowers
08.2014 - 06.2023
Teller and New Accounts
Leitchfield Deposit Bank
10.2005 - 05.2010
Registration Clerk
Twin Lakes Regional Medical Center
06.2000 - 10.2005
General Studies
Temple Terrace Florida College
Early Childhood Education
Western Kentucky University
Early Childhood Education
Elizabethtown Community And Technical College
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