Polly Zahrt
Medical - Training- RN
Muskegon,MI
Summary
Result oriented Training Director with CVICU/ER nursing career. Proactive leader with strengths in communication and collaboration across the organization to support our Sales Team, CAS Team, Technical Support and our customers. Proficient in medical devices; Applies clinical knowledge experience to solve customer’s needs and to meet corporate objectives. Highly organized, proactive and punctual with strengths in both team-based and independent capabilities. Effectively manages concurrent goals to achieve positive outcomes.
Training and development professional with robust background in designing and implementing impactful training programs. Adept at fostering team collaboration and driving results through adaptive strategies. Skilled in curriculum development, instructional design, and leadership. Known for effectively meeting organizational needs and enhancing workforce competencies.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Training Director
Fukuda Denshi
Redmond, WA
01.2023 - Current
Senior Clinical Application Specialist
Fukuda Denshi
Redmond, WA
01.2015 - 01.2023
- All of the components of the CAS position with the addition of:
- Assisted in identifying new hires through 1st phone interviews. Provided recommendations.
- Training/mentoring new hire.
- Provides excellent service and attention to customers when face-to-face, through phone conversations and email.
- Collaborated in development of new products.
- Maintained /updated clinical knowledge and 8000 series, while maintaining previous knowledge on 5000 and 7000 series monitors.
- Developed End User handouts for 8000 series monitors.
- On Call for Tech Calls.
Trainer/CAS
Fukuda Denshi
Redmond, WA
03.2011 - 01.2015
- Handled all delegated tasks, including scheduling and implementing DS 8100 battery exchange.
- Collaborated with others to discuss new growth opportunities.
- All of the components of the CAS position with the addition of:
- Delivered instruction on broad range of topics, integrating audio-visual presentations, training materials and active network to engage and educate the new staff, Sales and CAS.
- Produced effective training materials using Power Point, manuals and active network to engage and educate individuals.
- Participated in brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales
Clinical Application Specialist
Fukuda Denshi
Redmond, WA
09.2007 - 03.2011
- Plan and oversee set-up process from installation to configuration.
- Determined customer training needs and developed courses to meet all expectations.
- Go Live support provided for smooth implementation.
- Train healthcare staff to use and operate monitors. This includes 2 different series; 5000, 7000.
- Viewed facility layout and system installation to customize educational materials.
- Establish and maintain lasting customer relationships through dynamic communication, quick issue resolution and email
- Collaborated with Sales to identify and address customer needs.
- Diagnosed and resolved system issues using various troubleshooting and testing methods.
- Answered phone and email messages quickly, assessing issues and detailing best techniques for resolution.
- Emergent onsite visits for Regulatory challenges.
- Designed training materials and reference guides for end-users 5000, 7000 series.
- Traveled to customer locations to facilitate follow-up training classes and perform demonstrations.
- Monitored product performance and end-user capabilities, documenting areas requiring additional features.
- Marketed Fukuda Denshi at industry trade shows and events and interacted with attendees.
- Answered software and clinical application questions with detailed explanations and examples.
- Utilized advanced knowledge of clinical processes and related technology to optimize company health information processes and procedures.
- Presented Clinical opportunity at the Fukuda Denshi booth at NTI yearly.
Staff Registered Nurse CVICU/ER
Mercy General Health Partners
Muskegon, MI
06.2003 - 08.2010
- Coordinated and directed all facets of patient care in a comprehensive multisystem full support Critical Care/Open Heart Unit.
- Provided skilled direct nursing care to Open Heart patients in CVICU department.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
- Evaluated and adjusted life support equipment, tubing and peripheral devices providing critical assistance to fragile patients.
- Assisted with the Insertion and management of central, arterial and Swan Ganz lines.
- ER: Triaged incoming patients and communicated with doctors to encourage timely attention to urgent situations.
- Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Participated in continuing education programs and workshops to enhance training and nursing knowledge.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
National Clinical Sales Support Manager
Magellan Medical Services
Minneapolis, MN
06.2003 - 09.2006
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collaborated in development of research/implementation procedures.
- Recognized by management for providing exceptional customer service.
- Performed site evaluations, customer surveys and team audits.
- Utilized Excel to compile data gathered from various sources.
Quality Assurance Manager - Clinical
Baptist Health System
Knoxville, TN
04.2000 - 06.2001
- Reviewed current standards and policies.
- Researched, collected and collated information to develop evidence-based practices and processes.
- Established procedures and quality standards according to evidence – based practices.
- Kept records of quality reports and statistical reviews.
- Performed Chart Audits/reviews
- Member of:
- Critical Care Committee
- JACHO Chart Review Committee
- Accucheck Committee
- Chair- Phlebotomy Committee
- Mentoring staff
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Charge Nurse ICU/CVICU
Baptist Health System
Knoxville, TN
04.1993 - 06.2001
- Coordinate and directed all facets of patient care in a comprehensive multisystem full support Critical Care/Open Heart Unit.
- Charge Nurse duties: Assignments, daily staffing (RN’s/Unit Clerks/Service Partners).
- Conflict resolution and providing direction and assistance to staff.
- Open Heart Trained
- IABP Trained
- Assisted with insertion and management of central, arterial and Swan Ganz lines.
- Improved patient outcomes and quality of care by determining and suggesting changes to processes.
- Preceptor: Fostered development of new personnel thru all aspects of ICU care: Physical, Mental, Spiritual, and technical.
- Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
- Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Inservices: Prepared and presented education topics for staff enrichment and for the new nurses during their orientation. Topics available upon request.
Education
Bachelor of Science - Nursing
Eastern Michigan University
Ypsilanti, MI12.1985
Skills
- Clinical applications
- Clinical team collaboration
- Network applications
- Client relationship management
- Cross-selling and upselling
- Issue resolution
- Coaching
- Mentoring
- Organizational development
- Technical training
- Attention to detail
- Problem-solving abilities
- New hire on-boarding
- Self motivation
- Complex Problem-solving
- Leadership training
- New hire training
Affiliations
- American Association of Critical Care Nurses (AACN) National
- 1989-Present National Member #00212867
- 2000-2001 Chapter Advisor Team Member Region 11
- 2001-2003 Chapter Advisor Team Member Regions 15
- 2002-2004 Board Advisory Team Member
- 2000-2002 Award Review Panel
- 2005-2006 NTI Work Group
- 2005-2006 CE article reviewer
- American Association of Critical Care Nurse (AACN) Local
- Smoky Mountain Chapter
- 1996-2001 Chapter Member
- 1999-2001 Program Chair
- 1998-1999 President
- 1997-1998 President-elect
- 1996-1997 Membership Chair
- West Michigan Chapter
- 2003-Present Chapter Member
- 1989-1994 Charter Member
- 1992-1993 President
- 1991-1992 President-elect
- 1990-1991 Recording Secretary
- 1989-1990 Program Committee Member
- Society of Critical Care Medicine (SCCM)
- 2002-2005 Member
- Michigan Nurses Association (MNA)
- 1987-1993 Member
- American Nurses Association (ANA)
- Business and Professional Women National #1244271
- 2001-2004 Women Local #1244271
- Wichita Falls Chapter
- 2001-2004 Member
- 2002-2004 Scrapbook Committee
- 2002-2004 Social Networking Committee
- Cooper Research
- National Critical Care Panel 2001-2002
Certification
- State of Michigan Board of Nursing #4704162225 2003-2022
- State of Texas Board of Nursing License #6777666 2001-2004
- 1988-Jan 20010 ACLS Provider
- 2000-Mar 2003 ACLS Instructor
- 1982- Jan 2010 BCLS Provider
- 1989-2001 BCLS Instructor
Timeline
Training Director
Fukuda Denshi
01.2023 - Current
Senior Clinical Application Specialist
Fukuda Denshi
01.2015 - 01.2023
Trainer/CAS
Fukuda Denshi
03.2011 - 01.2015
Clinical Application Specialist
Fukuda Denshi
09.2007 - 03.2011
Staff Registered Nurse CVICU/ER
Mercy General Health Partners
06.2003 - 08.2010
National Clinical Sales Support Manager
Magellan Medical Services
06.2003 - 09.2006
Quality Assurance Manager - Clinical
Baptist Health System
04.2000 - 06.2001
Charge Nurse ICU/CVICU
Baptist Health System
04.1993 - 06.2001
Bachelor of Science - Nursing
Eastern Michigan University
Presentations
- Grooving to the Rhythm; ECG Monitoring basics Fukuda Denshi, 8/2012 - 2015
- EtCO₂ PRINCIPLES & ACCESSORIES Fukuda Denshi, 4/2015
- Riding the Waves of the SpO₂; SPO₂ and NIBP Basics Fukuda Denshi, 8/2012 – 2015
- The Air We Breathe; Respiration Basics and Accessories Fukuda Denshi, 8/2012 – 2015
- “QRST of 12 Lead EKG’s with and Electrolyte Twist” AACN National Teaching Institute – (2010 -2018)
- “Standing at the Crossroads. Where do we go from here?” Greater Tulsa Area Chapter Symposium, 2/2003
- “A Picture of Nursing, Updating the Canvas” Greater Tulsa Area Chapter Symposium 2/2003
- “Transition: Prince/Princess to God/Goddess in 4 easy steps” Leadership Development Workshop NTI 2002 Houston Chapter Transition Meeting 2002
- “QRST of 12 Lead EKG’s”: Sponsored by Centacor Roane Community Hospital 8/00 Loudon County Hospital 8/00 Cocke County Baptist Hospital 5/01 AACN National Teaching Institute (2007-2009)
- Unit Orientation, Respiratory Section Baptist Hospital (1997-2000)
- Respiratory Arrest/PEA – Presentation, Case Reviews & Evaluation (ACLS 2000)
- Cardiac Drug Review Baptist Hospital (1997-1999)
- BCLS classes (1989-2001)
Continuing Education
Extensive list available upon request
Awards
Baptist Hospital Magic Moment 1996, Baptist Hospital Magic Moment 2000, Baptist Hospital University Advanced Practice of Nursing 2000, Nursing Excellence in Leadership; Baptist hospital 2001, Nursing Excellence Award; Regional Cooperative for Professional Nurses Week, Fukuda Denshi CAS of the Year 2014, Fukuda Denshi CAS of the Year 2015