Pollyanna Bartholomew
Customer Service Representative
Davenport,IA
Summary
Extensive background in customer service spanning 30 years, including 15 years as a branch manager. Developed skills in team leadership, customer engagement, and service optimization. Achieved significant improvements in customer satisfaction ratings and operational efficiency. Strong ability to implement effective service strategies and foster team collaboration.
Overview
35
35
years of professional experience
5
5
Certifications
Work History
MEDICARE PCA (Patient Care Advocate)
Alorica
Davenport, IA
06.2019 - Current
- Mail order pharmacy call center rep- I assist PT with all aspects of the mail order processing, coverage review, Drug coverage Plan totals and information, Ordering Billing questions, assist PT with concerns grievances and Account questions relating to coverage, cost, orders and shipping for mail order RX.
- Remote W@H Call center
- Medicare Customer Service Rep Mail Pharmacy
CEA (Call center)
Mid American Energy
Davenport, IA
10.2025 - 03.2027
Universal Teller
The Family Credit Union
Bettendorf, IA
12.2018 - 05.2019
- Member service, including Teller, New Accounts and Loans
New Car Desk / Accounting Office
Green Buick GMC
Davenport, IA
01.2017 - 01.2018
- Accounting for new car sales, payroll for sales staff, Account balancing and payment for aftermarket accounts, applied for and distributed all new car rebates as well as monitored new car accounting schedules. Checked in and booked all new cars arriving to the dealership.
Teller, Head
Blue Grass Savings Bank
05.2017 - 11.2017
- Teller Supervisor, vault Teller, BSA Reporter, Customer Service, ATM balancing and Teller Duties as needed
Credit Department/New Accounts
VonMaur Inc
Davenport, IA
01.2016 - 01.2017
- New Credit Accounts, revived credit applications, and approved applications per credit guide lines, as well as answered phones for customer inquiries and payments. Reviewed collection accounts for status changes, revolving credit limits when warranted
Office Manager
North Brady Imports INC
Davenport, IA
01.2010 - 01.2016
- Accounts payable. Daily Deposits and bookkeeper
Operations Branch Manager
RIA Federal Credit Union
Rock Island, IL
01.1999 - 01.2016
- Operations Manager for Arsenal Branch, liaison to US Armed Forces for Credit Union Related operations, BSA Reporter and OFAC Compliance Reporter for all RIAFCU Branches, Office Scheduler, New Accounts, Consumer Lender including 2nd Mortgages and ATM services
Dealer Loan Officer / Asst Branch Manager
Alcoa Employees & Community Credit Union
Davenport, IA
01.1992 - 01.1999
Education
High School Diploma - undefined
Central High School
State of Iowa Licenses - Cosmetology
Stewart's Cosmology College
Davenport, IASkills
Microsoft Office and Excel BSA/OFAC compliance Call center operations Customer service and care Cash handling expertise Financial account management Monetary instrument issuance Safety deposit box management
Certification
NCRC SILVER CERTIFICATE # RSHO2740YCVQ
Assessments
- Customer Service Skills — Proficient
- November 2018
- Measures a candidate’s skill in evaluating approaches to customer service & satisfaction.
- Full results: https://share.indeedassessments.com/share_assignment/vbd-jwb7ozr1g0gv
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
CEA (Call center)
Mid American Energy
10.2025 - 03.2027
MEDICARE PCA (Patient Care Advocate)
Alorica
06.2019 - Current
Universal Teller
The Family Credit Union
12.2018 - 05.2019
Teller, Head
Blue Grass Savings Bank
05.2017 - 11.2017
New Car Desk / Accounting Office
Green Buick GMC
01.2017 - 01.2018
Credit Department/New Accounts
VonMaur Inc
01.2016 - 01.2017
Office Manager
North Brady Imports INC
01.2010 - 01.2016
Operations Branch Manager
RIA Federal Credit Union
01.1999 - 01.2016
Dealer Loan Officer / Asst Branch Manager
Alcoa Employees & Community Credit Union
01.1992 - 01.1999
High School Diploma - undefined
Central High School
State of Iowa Licenses - Cosmetology
Stewart's Cosmology College