Summary
Overview
Work History
Education
Skills
Websites
Certification
Clearance
Veteran Preference
Personal Information
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Pommetta Roberts

'Ewa Beach,HI

Summary

Dynamic communications leader with 14+ years at the U.S. Army, excelling in technical support and project management. Spearheaded innovative solutions, including a digital ticketing system, enhancing operational efficiency. Recognized for outstanding leadership and collaboration, successfully implementing complex communication systems across multiple departments. Proficient in multiple programming languages, including Python programming and customer relations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Section Chief / Department Manager

U.S. Army
Fort Irwin, U.S.A.
01.2018 - 04.2023
  • Communications section manager with 14+ years of planning and executing the installation, operation, and maintenance of communications systems, to include local area networks, wide area networks and routers; satellite radio communications and electronic support systems; and network integration using radio, wire, and automated systems.
  • Coordinated internal and external communications support mission requirements.
  • Plans and requests communications logistics support for company level operations and maintenance.
  • Implemented digital ticketing system to track, delegate, and update help desk inquiries.
  • Developed training manuals and process to enhance internal and external companies' knowledge base of communications network capabilities.
  • Implemented and maintained line of sight standard operations program to improve multi-echelon communications procedures.
  • Received multiple accolades for outstanding leadership and employee of the month.
  • Successfully implemented the first line-of-site retransmission communications operations within organization to extend communications between five companies.

Help Desk Technician

U.S. Army
Fort Shafter, U.S.A.
12.2014 - 01.2018
  • Help Desk Technician provided technical support and assistance to customers on Commanding General's traveling team across the Pacific and European missions.
  • Integrated, monitored, and tested wireless devices, multi-site network infrastructure, business intelligence software and applications.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Troubleshooted and maintained reliability of wireless communications for commanding officers of over seven departments.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements, and communication of system changes.
  • Awarded leader of the month.
  • Received commendable accolades from two 4-Star Generals.

Radio Satellite Technician / Communications Security Account Manager

U.S. Army
CP Casey, South Korea
07.2008 - 12.2014
  • Installed, maintained and troubleshooted signal support systems, computer systems, signal communications support electronic equipment and satellite radio communications equipment.
  • Installed, adjusted, and repaired stationary and mobile radio transmitting and receiving equipment and satellite communication systems.
  • Maintained wireless communication networks and information technology systems, wireless and electronic communication systems with proactive repair and upkeep strategies.
  • Set up, configured, and used complex testing equipment to align, maintain and repair radio and network systems.
  • Optimized operations by performing system upgrades, troubleshooting component failures, and installing approved system modifications.
  • Developed expert level knowledge base in line-of-sight communications.
  • Established Retransmission radio communications sites to support broader communication range.
  • Selected above peers and seniors within respective field to fulfill Communications Chief position on the Chief Executive Officer's security team in Afghanistan.
  • Awarded staff member and leadership of the month.

Education

Bachelor of Arts - Information And Computer Science

University of Hawaii At Manoa
Honolulu, HI
06-2026

Minor in Samoan Language

University of Hawaii At Manoa
Honolulu, HI
06-2026

Skills

  • Technical support
  • Customer service
  • Customer Relations Communications
  • Team support
  • Team collaboration
  • Team leadership
  • Daily Operations Management
  • Project management
  • Verbal and written communication
  • Microsoft Office Suite
  • SharePoint
  • Algorithm development
  • Java programming
  • Python programming
  • C and C programming

Certification

CompTIA Security+, 01/01/15 - 12/31/18

Clearance

Top Secret TS/SCI

Veteran Preference

10 - Point

Personal Information

  • Citizenship: United States of America
  • Title: Communications Manager

Affiliations

  • Volunteering
  • Paddling Club

Accomplishments

  • Received Employee of the Month four times
  • Received Leader of the Month four times
  • Received 11 Leadership Awards
  • Received 32 Military Honors

Languages

Samoan
Limited

References

References available upon request.

Timeline

Section Chief / Department Manager

U.S. Army
01.2018 - 04.2023

Help Desk Technician

U.S. Army
12.2014 - 01.2018

Radio Satellite Technician / Communications Security Account Manager

U.S. Army
07.2008 - 12.2014

Bachelor of Arts - Information And Computer Science

University of Hawaii At Manoa

Minor in Samoan Language

University of Hawaii At Manoa

Similar Profiles

CREATE PROFILE
Pommetta Roberts