Ponapati Seupule

• Managed two restaurants and oversaw the day-to-day operations
• Developed, tracked, and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
• Developed and maintained service level agreements for strategic applications and measured performance against objectives.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
• Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
• Implemented cost control measures to optimize profitability without sacrificing quality or guest experience.
• Streamlined restaurant operations for increased efficiency and improved staff productivity.
• Fostered an atmosphere of continuous improvement by soliciting staff feedback and implementing necessary changes to enhance overall restaurant performance.

•Managed a 12 team members of technical support Engineers

•Lead and Coordinate Enterprise level implementation projects from initiation to closure

• Mentored junior support staff, fostering a culture of collaboration and learning within the team.

•Managed technical updates, new knowledge base entries and new solution deployment.

•Work cross-functionally internally with development and support to optimize Customer satisfaction

•Resolved customer issues using internal test environments.

•Detected and prevented outages with proactive identification, troubleshooting and resolution of incidents.

•Understand clients business challenges and industry trends and consult on how Oracle products can help achieve their objectives

•Built team knowledge base and authored technical documents on common issues.

• Streamlined project delivery, enhancing client satisfaction and retention.

• Lead Onboarding Clients through a variety of connections including VPN, Cross Connects and third party services
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Troubleshot complex multi-vendor network service provider issues.
• Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.

• Lead a team responsible for installation, configuration, maintenance, escalation support, network cabling and troubleshooting

• Company Overview - The Polynesian Cultural Center is a Polynesian themed theme park and living museum located in Laie, on the northern shore of Oahu, Hawaii