Poncho Brown
Summary
Compassionate and driven House Manager with excellent [Skill] and [Skill] abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of [Area of expertise].
Overview
7
7
years of professional experience
Work History
Residential House Manager
BNJ Substance Abuse Program
01.2022 - 02.2024
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
Stock Clerk
BJ's
04.2020 - 04.2021
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Porter
Food Depot
02.2017 - 03.2020
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
Education
High School Diploma -
Hagertown Middle School
Hagertown, MD 06.1984
Skills
- Elderly Care
- Property Maintenance
- Guest Relations
- Vendor coordination
- Peer Recovery Specialist
- Basic Computer Programming
Timeline
Residential House Manager
BNJ Substance Abuse Program
01.2022 - 02.2024
Stock Clerk
BJ's
04.2020 - 04.2021
Porter
Food Depot
02.2017 - 03.2020
High School Diploma -
Hagertown Middle School
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