Pooja Charaniya
Euless
Summary
Visionary leader with over 10 years of experience in retail management, sales, and entrepreneurship. Expertise in driving business growth, optimizing operational efficiency, and leading high-performing teams. Proficient in strategic planning, customer relationship management, and aligning organizational goals with actionable strategies in dynamic markets.
Overview
11
11
years of professional experience
Work History
Business Owner
Metro by T-Mobile Franchise
04.2022 - 08.2025
- Founded and managed a franchise store, overseeing operations, financial performance, and strategic expansion for 2 locations.
- Ensured adherence to corporate standards, including Big 5 metrics and operational requirements, sustaining high performance.
- Fostered robust customer and leadership relationships through superior service, boosting client retention and satisfaction.
- Enhanced operational efficiency by streamlining processes, minimizing downtime, and implementing cost-effective solutions.
- Established developmental goals and challenging tasks for staff, transitioning to passive ownership by delegating management responsibilities.
Retail District Manager
Metro by T-Mobile Advance Wireless
10.2017 - 03.2022
- Oversaw 4 locations, serving as the primary point of contact for staff support and guidance to address operational challenges.
- Ensured compliance with Big 5 standards and facilitated completion of employee training programs.
- Designed and implemented sales strategies, setting team and individual targets to enhance revenue growth.
- Led weekly team meetings and delivered hands-on training to support achievement of performance objectives.
Team Lead
Prime Focus Technologies
04.2014 - 08.2017
- Assigned daily objectives to the team, designing reward systems to boost productivity for new and seasoned workers.
- Liaised with upper management to address issues and align efforts with business goals.
- Guaranteed timely completion of targeted tasks, upholding project timelines and quality standards.
- Developed organizational flowcharts to assess and optimize employees’ compensation structures.
Education
Higher Secondary Certificate -
Viva College
01.2009
Bachelor of Mass Media - undefined
University of Mumbai
01.2012
Skills
- Marketing
- Communication
- Management
- Customer Relationships
- Planning and Execution
- Leadership
Languages
English (Fluent)
Spanish (Conversational)
Timeline
Business Owner
Metro by T-Mobile Franchise
04.2022 - 08.2025
Retail District Manager
Metro by T-Mobile Advance Wireless
10.2017 - 03.2022
Team Lead
Prime Focus Technologies
04.2014 - 08.2017
Bachelor of Mass Media - undefined
University of Mumbai
Higher Secondary Certificate -
Viva College
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