Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Pooja Chinnaswamy

Summary

Dedicated and results-driven IT Operations Associate Manager with total 8 years of experience in IT Industry, leading high-performing teams and optimizing IT processes. Adept at managing complex projects, ensuring seamless operations, and fostering collaboration across departments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Operations Associate Manager

Accenture
12.2019 - 06.2023
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in internal audits regarding quality management system.
  • Provided comprehensive technical support to end-users, resolving issues promptly and maintaining high satisfaction levels.
  • Optimized server performance by conducting routine maintenance and monitoring for potential issues.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Maintained detailed documentation on all aspects of IT operations including policies, procedures and guidelines which streamlined troubleshooting process.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Conduct regular performance reviews, set goals, and provide mentoring to team members.

Senior Systems Engineer

Cognizant Technologies Solutions
08.2015 - 12.2019
  • Proven ability to learn quickly and adapt to new situations.
  • Administered and maintained Rhel servers, ensuring optimal performance and reliability.
  • Conducted regular system updates, patches, and security configurations.
  • Provided on-call support for critical issues and in emergency cases.
  • Provided technical support to end-users and resolve escalated support tickets in a timely manner.
  • Monitor system performance, troubleshoot issues, and implement proactive measures to prevent downtime.
  • Automate routine tasks using Shell scripting ti improve efficiency.
  • Collaborate with cross functional teams to plan and execute system upgrades and migrations.
  • Oversee day-to-day IT operations, ensuring optimal performance, reliability, and availability of systems.
  • Implemented security measures and best practices to enhance the security of AWS/Linux environments.
  • backup using tar, rsync, gzip.
  • creating route tables and updating routes as per the design of VPCs
  • Created IAM users, Roles, Policies and groups
  • Created S3 buckets, enabled the block public access and lifecycle policies
  • Extended EBS volume as per requests and modify same on OS level.
  • Analyzed cloudtrail logs to identify the root cause of issues.
  • Changed the instance type and volume type of EC2 machines as per request.
  • Deployed/ Decommissioned EC2 instances
  • Establishing VPC peering connection between accounts and across regions and update routes in the associated subnets.


Education

Bachelor of Engineering - Computer Science

Cmrit
09.2014

Skills

  • Root Cause Analysis
  • System Troubleshooting: Log analysis
  • Performance Optimization
  • Package management with RPM and YUM
  • LVM configurations and File system management
  • Managing User accounts, SSH configuration Also, managing the password policies of the users, file permissions, SUDO access etc
  • Scheduling jobs using CRONTAB
  • Performing reboot activities via and Server hardware profile management: to add the hardware like CPU & memory addition in Linux Virtual machines as per client request
  • Installing software, patching, upgrade and maintenance of OS
  • Shell Scripting and OS Hardening
  • AWS services: EC2, S3, VPC, IAM, Cloudformation
  • Documentation: Creating and maintaining technical documentation

Accomplishments

  • Received appreciation from client for creating Automations
  • Received Outstanding Performer award from client
  • Received constant contributor Award for extending support to the team in business and non-business hours during pandemic situation.
  • Providing technical Training for New joiners in the team
  • Proactively taking the tasks and completing it within SLA
  • Taking Initiative in leading the team for fun activities/Tech activities conducted within the organization.

Certification

  • RHSCA -Trained
  • AWS-solution-architect-associate -Trained
  • AWS-Sysops –Certified (Validation Number:69SJYYQ2GJQQ1K3C)

Timeline

IT Operations Associate Manager

Accenture
12.2019 - 06.2023

Senior Systems Engineer

Cognizant Technologies Solutions
08.2015 - 12.2019

Bachelor of Engineering - Computer Science

Cmrit

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Pooja Chinnaswamy