Summary
Overview
Work History
Education
Skills
Certification
Timeline

Pooja Dubey

Murfreesboro,TN

Summary

Ambitious, dependable and focused Software QA tester with experience in Developing and executing test cases, Manual testing, Bug reporting and tracking on Jira, Writing and executing PL/SQL queries for data validation, Soap UI tool for testing Web services and MS office tools. Good understanding and knowledge of SDLC, STLC, Bug life cycle, Automation testing and Mobile testing. Proven analytical thinking, time management, attention to details, team working, positive attitude and quick learning skills.

Overview

1
1
Certificate

Work History

QA Test Analyst

IIT Workforce
06.2023 - Current


  • Work for manage my patients(MMP) project
  • Attended daily standup meetings
  • Created and Executed Test Cases
  • Prepared daily/ weekly status reports
  • Tested all modules – Patient , Doctor, Admin and Insurance Claims
  • Bug reporting and tracking on Jira
  • Written and executed SQL queries and Joins, to validate the data
  • executed test cases for RestFul Web Services for Claims using Soap ui tool
  • Followed Agile/Scrum Methodologies for all of the project activities
  • worked well independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Technical Support Representative

Teleperformance
07.2014 - 04.2015


  • worked for Yahoo small business project
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented support interactions for future reference. Researched and identified solutions to technical problems.
  • Used ticketing systems to manage and process support actions and requests.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to Domain and emails related technical support needs.


Education

Bachelor of Engineering - Electronics And Communications Engineering

Astral Institute Of Technology And Research, Indore, India
06.2014
  • Graduated with Honors
  • Awarded college topper


Skills

  • Manual Testing
  • RTM and test cases
  • Jira- Bug-reporting and Bug-tracking
  • PL/SQL
  • Soap UI
  • MS office
  • knowledge of SDLC, STLC and bug life cycle
  • UFT automation tool
  • Load runner basics
  • Browser shots
  • Exposure in MS visual basics
  • Linux and Unix basics
  • Good verbal and written communication
  • Attention to details

Certification

  • CSQA - Certified Software Quality Analyst

Timeline

QA Test Analyst - IIT Workforce
06.2023 - Current
Technical Support Representative - Teleperformance
07.2014 - 04.2015
Astral Institute Of Technology And Research - Bachelor of Engineering, Electronics And Communications Engineering

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Pooja Dubey