Pooja Gupta
New York,NY
Summary
Organized and motivated employee eager to apply communication skills and problem-solving skills in various environments in customer care business. Seeking challenging opportunities to expand skills while facilitating company growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ANALYST
BANK OF INDIA
09.2022 - 02.2024
Analyzed alerts pertaining to financial fraud, investigating and reviewing and presenting the findings in the form of written communication, for further decision making regarding the future relation with the clients.
Elementary Substitute Teacher
International School Of Amsterdam
09.2018 - 06.2022
Enforced classroom routines to keep students on schedule and provided classroom instruction, outlined in the teacher's lesson plans.
Customer Service Representative
Citigroup (E-Serve International)
01.2001 - 12.2003
To be a point of contact between the customers and Citibank, providing information about products and services as requested by the customers and resolving problems through phone, emails etc.
Education
MBA - Marketing And Finance
Lal Bahadur Shastri Institute of Management
New Delhi04.2001
Bachelor of Arts - Economics
Delhi University
New Delhi04.1999
Skills
- Problem solving
- Time management
- Good work ethics
- Excellent communication skills-written and oral
- Adaptability
- Result-oriented
- Microsoft office
- organization skills
Certification
Business English Certificate2 (BEC 2)
Certificate in Information Technology
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
ANALYST
BANK OF INDIA
09.2022 - 02.2024
Elementary Substitute Teacher
International School Of Amsterdam
09.2018 - 06.2022
Customer Service Representative
Citigroup (E-Serve International)
01.2001 - 12.2003
MBA - Marketing And Finance
Lal Bahadur Shastri Institute of Management
Bachelor of Arts - Economics
Delhi University
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