Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pooja Jaradi

Overview

12
12
years of professional experience

Work History

Builders Direct Desk Agent

Waste Management
01.2018 - Current
  • Provided customer service for the construction department by serving as a point of contact for the customer and acting as a liaison between customer and operations
  • Managed inbound calls, sold small contractors, managed all contractor service needs and support to Customer Account Managers
  • British Columbia Team Leader by creatively resolving complex billing issues, account issues, customizing reports to project specifics, managing administrative duties for large delicately contracted projects, author of British Columbia Guidebook for the team
  • Developed and maintained relationships amongst multiple branches as well as leadership levels to contribute a seamless customer experience
  • Led as team trainer for incoming hires and provided mentorship guidance as a part of their introductory experience.

To Go Specialist

Olive Garden
01.2018
  • Answered all incoming calls and either took their order or transferred them as needed
  • Prepared all To-Go orders and packaged them with 100% accuracy (this includes any catering/delivery orders)
  • Prepared desserts, cashed out servers, counted tills, assisted Manager with cash drop and end of the day paperwork and all other assigned duties.

Lead Generator

Nexus Sales and Marketing
01.2017
  • Worked as a lead generator for solar to provide face-to-face and over-the-phone customer service by presenting the company in an excellent manner and assisting customers to achieve the highest form of renewable energy.

Natural Resource Field Crew Member

Palouse Conservation District
01.2016
  • Implemented conservation practices, improved water quality by achieving increasing survivability of riparian buffer plantings, and helped raise community awareness on the importance of riparian buffers and other quality issues.

Student Manager (Dining Services), Residential Advisor, Peer Supervisor, and Camp Counselor (ages 5-7)

Washington State University
01.2012 - 01.2016
  • Worked throughout undergraduate career in jobs that included Student Manager (Dining Services), Residential Advisor, Peer Supervisor, and Camp Counselor (ages 5-7)
  • Responsibilities included; leadership, supervision, enforcement of rules, mentoring, confidential paperwork, as well as monitoring.

Education

Bachelors of Science - Environmental and Ecosystems Science

Washington State University
Pullman, WA

Skills

  • Strong leadership skills
  • Performing well both independently and in a team
  • Very organized and detail oriented
  • Excellent customer service skills
  • Maintaining a polite and professional poise
  • Admirable communication with the ability to engage in natural conversation
  • Quick learner
  • Ability to Work under Pressure
  • Leadership
  • Creativity
  • Conflict Resolution
  • Adaptability
  • Self-Motivation
  • Team Work
  • Systems Thinking
  • Scientific Synthesis
  • Translation
  • Writing & Editing
  • Service to Sustainability
  • Socio-Cultural Sensitivity

Accomplishments

  • Builder Direct Agent of the Year 2021
  • Team of the Year 2018


Timeline

Builders Direct Desk Agent

Waste Management
01.2018 - Current

To Go Specialist

Olive Garden
01.2018

Lead Generator

Nexus Sales and Marketing
01.2017

Natural Resource Field Crew Member

Palouse Conservation District
01.2016

Student Manager (Dining Services), Residential Advisor, Peer Supervisor, and Camp Counselor (ages 5-7)

Washington State University
01.2012 - 01.2016

Bachelors of Science - Environmental and Ecosystems Science

Washington State University

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Pooja Jaradi