Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Pooja NJ

Austin,TX

Summary

Dedicated compliance professional with 4+ years of experience in E-commerce sector, and also 4+ years experience in operations and SRM. Adept at developing and implementing comprehensive compliance programs, policies, and procedures. Seeking an opportunity to leverage expertise in lead compliance roles to contribute to organizational success and regulatory compliance excellence.

Overview

8
8
years of professional experience

Work History

Product Compliance Sr. Associate- RISC Ops

Amazon
05.2020 - 09.2024
  • Report violations of rules, regulations, policies and procedures by evaluating or recommending the initiation of investigative and corrective procedures
  • Conduct audit for products and services sold on the Amazon website, as a part of the Product Assurance team (Product Safety, Risk and Security | PARS) - Health and Safety Sustainability Security 6 Compliance I HSSSC)
  • Follow up regulatory compliance management with government agencies as a part of the Upstream Product Safety Control (UPSC)
  • Conduct meetings with global compliance teams for calibration and alignment of SOP as per updated regulatory policies
  • Use a wide variety of tools including Annotation Portal, CP central, Paragon, ARNOLD, ASHA, Image Assist, Converter Dumper Tool, Twister Tool, Reinstatement Tracker and CSI etc
  • Communicate with sellers/vendors & review documentation for each Amazon Standard Identification Number (ASIN) product 6‹ Facilitate within service level agreement (SLA) of the Sellers/Vendors for a better turn around time
  • Designed and conducted training/mentoring sessions for associates/new hires address queries for associates on-floor
  • Handle escalations, recalls and provide customized solutions to selling/vendor partners
  • Provide ideas for process improvements to enhance process efficiency, quality and customer experience
  • Respond to stakeholders with guidance and flag any updates to Manager

Supply Relationship Associate

Accenture
01.2019 - 04.2020
  • Devised and implemented action plans and strategies for performance improvement to encourage ongoing progress
  • Monitoring payments using SAP
  • Ensured quarterly cadence call is held and followed through until all deliverables are completed
  • Held weekly status updates on activities via calls with commodities managers, requestors, and material coordinators
  • Examined contracts and indicated necessary adjustments
  • Handling stakeholder escalations in relation to agreements

Learning Management Support

Accenture
08.2017 - 12.2018
  • Responded to general inquiries, instruction on how to navigate the course and enroll launching the course for a certain group of attendees in accordance with the owner's guidelines
  • Participated in team discussions and provided suggestions to the department for work/process improvisation
  • Monitoring and retrieving reports for actions that are about to expire or that are due for the weekly status call
  • Trained recently hired staff members and, when essential, held refresher courses covering all process improvements

Customer Service Executive

Infosys
06.2016 - 07.2017
  • Involved in analysis of Business flow and interaction with customers
  • Recognize the problem customer is having and respond appropriately
  • Managing all associated tasks including collecting payments when they are due

Education

Bachelor of Arts -

RV Institute
05.2015

Skills

  • Compliance
  • Quality Assurance
  • Quality Audits
  • Basic Excel
  • Basic SQL
  • Problem Solving Skills
  • Strong Communication Skills
  • Leadership Skills
  • Training and mentoring

Timeline

Product Compliance Sr. Associate- RISC Ops

Amazon
05.2020 - 09.2024

Supply Relationship Associate

Accenture
01.2019 - 04.2020

Learning Management Support

Accenture
08.2017 - 12.2018

Customer Service Executive

Infosys
06.2016 - 07.2017

Bachelor of Arts -

RV Institute

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Pooja NJ