Pooja NJ

Key Responsibilities:

• Vendor and Seller Communication: Engaged with vendors/sellers to review documentation for Amazon Standard Identification Number (ASIN) products, ensuring compliance with Amazon’s standards.
• Service Level Agreement (SLA) Management: Facilitated SLA adherence for vendors/sellers, improving turnaround time and operational efficiency.
• Allocation and Tracking: Delegated daily tasks to the team of 16 members, monitored progress, and reported completion status to management.
• Global Compliance Collaboration: Conducted meetings with global compliance teams to align Standard Operating Procedures (SOPs) with updated regulatory policies.
• Root Cause Analysis (RCA): Performed RCA for failed classes and process gaps, implementing solutions to enhance program efficiency and quality.
• Escalation and Recall Management: Handled escalations, recalls, and provided customized solutions to selling/vendor partners to resolve issues effectively.
• Process Improvement: Suggested and implemented process improvements to boost operational efficiency and enhance customer experience.
• Data Analysis: Analyzed large datasets (e.g., 100 million products) to identify trends, risks, and opportunities, delivering comprehensive reports to management and stakeholders.
• Performance Metrics Tracking: Monitored key performance indicators (KPIs) and prepared detailed reports on team productivity, SLA adherence, and program efficiency.
• Stakeholder Communication: Delivered clear and concise reports to stakeholders, highlighting actionable insights and recommendations to drive decision-making.
• Event Analysis: Monitored and analyzed product supply across categories during high-traffic events like Amazon Prime Day Sale. And also prepared post-event reports for high-traffic events like Amazon Prime Day Sale, analyzing product supply, demand trends, and operational performance.
• Compliance Reporting: Generated compliance reports to ensure alignment with regulatory policies and shared findings with global compliance teams for calibration.
• Root Cause Analysis (RCA) Reports: Documented RCA findings for failed classes and process gaps, presenting solutions to improve program quality and efficiency.
• Training and Mentoring: Designed and conducted training/mentoring sessions for associates and new hires, addressing on-floor queries and ensuring team readiness.

Key Achievements:

• Improved program efficiency by identifying and addressing process gaps through RCA.
• Enhanced customer and seller satisfaction by resolving escalations and providing tailored solutions.
• Contributed to the success of high-profile events like Amazon Prime Day Sale through effective supply analysis and coordination.
• Provided data-driven insights during high-traffic events, which contributing in increase in customer satisfaction and sales performance.
• Played a key role in aligning global compliance processes with updated regulatory policies.

Key Responsibilities:

• Performance Improvement Strategies: Devised and implemented action plans and strategies to drive performance improvement, ensuring ongoing progress and operational excellence.
• Payment Monitoring: Monitored and tracked payments using SAP, ensuring accuracy and timely processing.
• Quarterly Cadence Calls: Organized and facilitated quarterly cadence calls, ensuring follow-through on deliverables and alignment with project goals.
• Weekly Status Updates: Conducted weekly status update calls with commodities managers, requestors, and material coordinators to track progress and address challenges.
• Contract Review and Adjustment: Examined contracts, identified necessary adjustments, and ensured compliance with terms and conditions.
• Stakeholder Escalation Management: Handled stakeholder escalations related to agreements, providing timely resolutions and maintaining positive relationships.
• Data Analysis and Reporting: Analyzed large datasets to identify trends, risks, and opportunities, delivering comprehensive reports to management and stakeholders.
• Event Analysis: Prepared post-event reports for high-traffic events, analyzing product supply, demand trends, and operational performance.
• Training and Mentoring: Designed and conducted training/mentoring sessions for associates and new hires, addressing on-floor queries and ensuring team readiness.

Key Achievements:

• Streamlined payment monitoring processes, reducing errors and ensuring timely payments.
• Successfully managed stakeholder escalations, achieving in improvement in stakeholder satisfaction.
• Delivered actionable reports which led to improvement in program efficiency and compliance adherence.
• Contributed to the success of high-profile events through effective supply analysis and coordination.

Key Responsibilities:

• Training and Support: Responded to general queries and provided instructions on course navigation and enrollment for attendees, ensuring compliance with the owner's guidelines.
• Training Material Development: Created comprehensive training materials for faculty members to effectively use the Learning Management System (LMS).
• Process Improvement: Participated in team discussions and provided actionable suggestions for work and process improvisation to enhance departmental efficiency.
• Report Monitoring: Monitored and retrieved reports for actions nearing expiration or due for review, ensuring timely follow-up during weekly status calls.
• Staff Training and Development: Trained newly hired staff members and conducted refresher courses to cover all process improvements and updates.
• Performance Improvement Strategies: Devised and implemented action plans and strategies to drive performance improvement, ensuring ongoing progress and operational excellence.
• Stakeholder Escalation Management: Handled stakeholder escalations related to agreements, providing timely resolutions and maintaining positive relationships.
• Data Analysis and Reporting: Analyzed large datasets to identify trends, risks, and opportunities, delivering comprehensive reports to management and stakeholders.

Key Achievements:

• Improved departmental efficiency through actionable process improvement suggestions.
• Enhanced faculty proficiency in LMS usage by developing and delivering effective training materials.
• Reduced errors in report monitoring by, ensuring timely follow-up on critical actions.
• Successfully onboarded and trained new hires, improving team readiness and performance.
• Delivered actionable reports that led to improvement in program efficiency and compliance adherence.

Key Responsibilities:

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• Problem Resolution: Identified customer issues and provided appropriate solutions, ensuring a high level of customer satisfaction.
• Payment Management: Managed all associated tasks, including collecting payments when due, ensuring timely and accurate processing.
• Report Monitoring: Monitored and retrieved reports for actions nearing expiration or due for review, ensuring timely follow-up during weekly status calls.
• Performance Improvement Strategies: Devised and implemented action plans and strategies to drive performance improvement, ensuring ongoing progress and operational excellence.