Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

POOJA THAKKAR

Glendale Heights,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Lockbox Processor

PNC Bank
03.2023 - Current
  • Extracts remittances based on standard operating procedures
  • May require some machine operation and basic ten key skills
  • Processes and/or reconciles transactions in accordance with established policies and procedures
  • Ensures appropriate materials, documentation and capacity are available to complete transactions
  • Provides feedback on workflow and work received
  • Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures

Teller

PNC Bank
03.2021 - 03.2023
  • Under direct supervision, provides customer service such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances and preparing change orders for customers
  • Manage vault and prepared shipments and placed orders for currency and coin from Federal Reserve
  • Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners
  • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Educates customers on options for managing financial transactions by leveraging technology, tools and resources
  • Applies product and procedural knowledge to solve customer's problems
  • Ensures teller and branch daily operations and maintenance transactions are completed in efficient and accurate manner.

Account Representative

Premier Food Supplies, LLC
12.2018 - 04.2021
  • Supported customer satisfaction through regular follow-up and communication.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Achieved revenue targets by developing targeted account strategies.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Recorded accurate and efficient records in customer database.

Education

BS - Computer Science and Programming

Institute of Electronics & Telecommunication Engineering
Gandhinagar, Gujarat
04.2014

Skills

  • Lockbox Processing
  • Bank Reconciliation
  • Data Processing
  • Document Organization
  • Financial Compliance
  • Proactive and Self-Motivated
  • Bookkeeping Operations
  • Correspondence Management
  • General Ledger Management
  • Administrative Support
  • Office Operations
  • Data Entry and 10-Key

Languages

English
Gujarati
Hindi

Timeline

Lockbox Processor

PNC Bank
03.2023 - Current

Teller

PNC Bank
03.2021 - 03.2023

Account Representative

Premier Food Supplies, LLC
12.2018 - 04.2021

BS - Computer Science and Programming

Institute of Electronics & Telecommunication Engineering

Similar Profiles

CREATE PROFILE
POOJA THAKKAR