Poonam Desai
Gaithersburg,MD
Summary
- Highly skilled and dedicated professional with diverse experience as a Beauty Therapist, Yoga Therapist, Ayurvedic Therapist, Hair Stylist, and Makeup Artist. Seeking a rewarding opportunity, where I can leverage my extensive knowledge and expertise to provide exceptional customer service. Certified in CPR / AED / First-Aid.
Overview
15
15
years of professional experience
Work History
Sales Associate
KC Beauty
Gaithersburg, MD
01.2024 - Current
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Beauty Consultant Sales Representative
Sally Beauty Holdings Inc.
Gaithersburg, MD
09.2023 - 12.2023
- Provided beauty advice and product recommendations to customers.
- Proactively identified opportunities for cross-selling and upselling to enhance the customer shopping experience and increase average transaction values.
- Received recognition for consistently achieving and exceeding sales targets, contributing to the overall success of the team and the organization
- Assisted customers in selecting products based on their individual needs and preferences.
- Tracked inventory levels of beauty products and restocked shelves when necessary.
- Handled cash register transactions accurately and efficiently.
- Engaged with customers in a friendly manner to build strong relationships.
- Consistently maintaining a position as one of the top three sales achievers.
Beauty Therapist
Khushi Beauty Parlour
Mumbai, Maharashtra, India
04.2022 - 10.2022
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Provided facial massage, facials, waxing, manicures and pedicures for clients.
- Provided advice on beauty treatments such as facials, body wraps and massages.
- Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
- Ensured that all health and safety regulations are followed during treatments.
- Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
Ayurvedic Therapist
Sharayu Ayurveda & Panchkarma Center
Mumbai, Maharashtra, India
01.2010 - 12.2012
- Performed Panchakarma therapies such as abhyanga, shirodhara, basti, nasya, etc.
- Assisted physicians in various Ayurvedic therapies.
- Maintained accurate records of clinical activity and patient history treatments.
- Utilized a variety of techniques, such as yoga and meditation.
- Collaborated with multidisciplinary teams to ensure continuity of care for each client.
- Identified environmental factors that may be contributing to each therapy.
- Participated in regular case reviews.
- Maintain hygiene and cleanliness throughout practice and while performing treatments.
Education
Certificate - CPR / AED / First-Aid
NationalCPRFoundation
12.2023
Diploma - Beauty Therapy
CIDESCO
12.2022
Diploma - Advance Esthetics
Christine Valmy
New York2021
Diploma - Ayurveda Therapy Course
Kerala Ayurvedic Center
Kerala, India01-2012
Certificate - "MADHYAMA YOGA SIKSHA"
The Yoga Institute
Mumbai, India04-2012
Diploma - Massage Therapy
Tuliip International, GCTA Australia
Mumbai, India12-2011
Diploma - Spa Therapy
Tulip International, GCTA Australia
Mumbai, India12-2011
Skills
- Client Relationship Building
- Inventory Management
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Store Opening and Closing
- Exceeding Customer Expectations
- Customer Assistance & Customer Service
- Ability to work with diverse clients and their preferences
- Flexibility to handle changing schedules and demands
Timeline
Sales Associate
KC Beauty
01.2024 - Current
Beauty Consultant Sales Representative
Sally Beauty Holdings Inc.
09.2023 - 12.2023
Beauty Therapist
Khushi Beauty Parlour
04.2022 - 10.2022
Ayurvedic Therapist
Sharayu Ayurveda & Panchkarma Center
01.2010 - 12.2012
Certificate - CPR / AED / First-Aid
NationalCPRFoundation
Diploma - Beauty Therapy
CIDESCO
Diploma - Advance Esthetics
Christine Valmy
Diploma - Ayurveda Therapy Course
Kerala Ayurvedic Center
Certificate - "MADHYAMA YOGA SIKSHA"
The Yoga Institute
Diploma - Massage Therapy
Tuliip International, GCTA Australia
Diploma - Spa Therapy
Tulip International, GCTA Australia
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