POONAM DHILLON
USA
Summary
Dynamic product management leader with a proven track record at Public Broadcasting Service, driving a 70% productivity boost through innovative cloud-based solutions. Skilled in API development and cross-functional collaboration, I excel in enhancing data governance and fostering team success, ensuring alignment with strategic business objectives.
Overview
9
9
years of professional experience
Work History
Director, Product Management
Public Broadcasting Service
VA
11.2024 - Current
- Lead a team of 2 product managers, 15 developers and analysts, responsible for defining and driving the product vision & strategy for data acquisition tools, data management and SAAS products.
- Improve the quality of the data by 60% integrating the data into the data quality tools and improving efficiency when delivering to digital or broadcast platforms.
- Established a complete IT governance structure significantly reducing data redundancy and improving data integrity.
- Spearheaded the implementation of a cloud-based CRM system Rightsline that improved data acquisition team productivity by 70%.
- Led the development of a new API product that allowed internal and external customers to integrate their existing systems with our platform, reducing integration time by 50%.
- Adept at vendor management and procurement, ensuring cost-effective solutions.
- Partner with other product and design leaders on market and user research, and to de-conflict roadmap dependencies.
- Established KPIs and dashboards for ongoing performance monitoring and adjustments.
Senior Product Manager
Public Broadcasting Service
VA
11.2022 - 11.2024
- Managed multiple projects simultaneously, prioritizing tasks based on business value and resource availability.
- Presented quarterly updates to the executive team on IT performance metrics and key initiatives.
- Prioritizes business line demands conducts and participates in planning and prioritization meetings with business representatives; develops a prioritized list of project work including software modifications, report requests, and other business system-related development work to reflect the priorities of the organization.
- Define acceptance criteria for requirements, Participating and providing business input to the design, architecture, and technology discussions.
- Conducted usability testing of new features before releasing them to customers or the public.
Product Owner/Business Analyst
Public Broadcasting Service
VA
05.2018 - 11.2022
- Translated complex technical issues into clear, non-technical language for executive presentations and to non – technical stakeholders.
- Work closely with engineering team to define and prioritize technical requirements for new features.
- Defined the product roadmap, fiscal year goals for the team and the overall project.
- Organized reviews of user stories with the product owner, scrum team and conduct regularly scheduled meetings with the product owner in grooming Product backlog in the definition of the 'Done criteria'.
- Conduct grooming sessions: Driving collaboration and in-depth understanding of product requirements with cross – functional product, data quality and technology teams.
- Environment: MS Project, JIRA, Road Munk, Azure, AWS, Blueworks Live, Agile, SDLC, Confluence, Wrike, Microsoft Office Suite, Windows, Lucid Chart, Lucid Spark, Smartsheet, Rightsline, Postman API, API Manager (WSO2), Data Quality (Ataccama)
Product Owner
American Broadcasting Company
NY
06.2016 - 04.2018
- Gathered requirements by conducting meetings and brainstorming sessions with senior management of the website platforming project and SMEs and documenting them.
- Led teams to achieve business initiatives and to deliver an array of high-value products, using agile principles.
- Ensured Product and underwriting compliance with state laws and regulations.
- Defined product strategy, vision, and roadmap with support from entire product team.
- Collaborated with different departments to deliver product modification notices to stakeholders.
- Gathered requirements, created, and maintained on Jira (EPIC, Stories, Acceptance) and confluence.
- Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
- Also acted as scrum master and conducted grooming, planning, standups, and retrospective sessions.
- Processes Facilitates Daily Scrum meetings to ensure a mutual understanding of each member’s complete and in progress sprint backlog tickets, and to identify and resolve any impediments or additional tasks necessary to achieve the sprint goals.
- Coaches’ product backlog refinement meetings to determine the impact analysis of new functionality by flushing out requirements for pending enhancements and prioritizing their tickets in the JIRA ticket tracking system.
- Documented requirements associated change requests with requirements and connected requirements with Use cases.
- Defined features and functionality within the roadmap and ensure that the product being delivered meets the needs of the customer.
- Authored Use cases and Process flow diagrams to grant clear understanding of the requirements.
- Defined As-Is and To-Be process flows to identify gaps and new requirements.
- Authored UAT scenarios, review test plans with team to ensure product will meet all acceptance criteria.
- Supported project management tasks as defined by the Project Manager.
- Environment: MS Project, JIRA, MS Visio, Agile, Confluence, Rally, Microsoft Office Suite, Lucid Chart.
Education
BS -
computer science
Skills
- Business Modeling
- Product strategy
- API development
- Data integration
- Data governance
- Project prioritization
- Performance metrics
- User research
- Agile methodologies
- Cross-functional collaboration
- Problem solving
- Effective communication
- Team leadership
- Stakeholder management
- Critical thinking
- Contract negotiation
- Script review and revision
- Budget control
- People management
- Creativity and innovation
- Vendor relationship management
- Performance management
- Team collaboration
- Business strategy
- Business planning
- Staff development
- Process improvement
- Visionary leadership
- Multitasking and organization
- Coaching and mentoring
- Organizational development
- Project management
Timeline
Director, Product Management
Public Broadcasting Service
11.2024 - Current
Senior Product Manager
Public Broadcasting Service
11.2022 - 11.2024
Product Owner/Business Analyst
Public Broadcasting Service
05.2018 - 11.2022
Product Owner
American Broadcasting Company
06.2016 - 04.2018
BS -
computer science
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