POONAM SHARMA
Summary
Dedicated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Safety-minded fulfillment center associate with experience working in fast paced warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Consistently recognized for performance. Positive and outgoing team professional with team builder mentality.
Overview
16
16
years of professional experience
Work History
Fulfillment Center Associate
AMAZON, Fresno
, CA
09.2020 - Current
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Always followed safety policies, procedures, and guidelines to prevent and reduce accidents and injuries.
- Achieved productivity and accuracy standards to meet company guidelines.
Manager of Operations
AB24
Fresno, CA
10.2016 - Current
- Engaged in research to develop new photographic procedures and materials Integrated technology to increase efficiency and real-time accountability of operational tasks to achieved business sales target and maximum customer satisfactions.
- Manipulated and enhanced scanned or digital images using computers and specialized software.
- Facilitated general office operations by scheduling appointments, keeping books, and ordering supplies
- Directed activities of workers setting up photographic equipment
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Sales Associate
GUPTA WATCHES INC
Manhattan, NY
02.2013 - 07.2013
- Helped customers find specific products, answered questions, and offered product advice, Sold various products by explaining unique features and educating customers on proper application or usage.
- $1000 per Day sales increased by cross selling.
- Received and displayed product shipments on store retail shelves upon delivery.
Agency Manager
SBI LIFE INSURANCE COMPANY
, Punjab
02.2011 - 01.2013
- Advertised career openings, interviewed, and hired applicants 100 and implemented training and development programs to lead team of 100 insurance advisor to consistent on-target performance in First quarter of year.
- $50000 generated with new licensed team in first quarter.
- Delivered training sessions to provide instruction and cultivate familiarity with company products and technologies
- Provided leadership, insight and mentoring to newly hired to supply knowledge of various company programs
- Established and met daily targets for telephone or electronic communication and personal visits with insurance advisor to clients and prospects to achieve solicitation volume proportionate to revenue targets
- Prepared insurance advisor schedules and assigned to specific duties
- Designed and implemented agency campaigns to gauge and promote customer appreciation, provide referral incentives and sales promotion schemes.
4 MANAGER
KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE
Khanna, Punjab
10.2009 - 01.2011
- Assigned tasks to associates (life advisors) to fit skill levels and maximize team performance
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Enforced customer service standards and resolved customer problems to uphold quality service
- Implemented successful business strategies to increase revenue and target new markets
- Conducted monthly meetings with insurance advisor to develop comprehensive understanding of goals.
Business Development Manager
HDFC STANDARD LIFE INSURANCE
Khanna, Punjab
09.2007 - 10.2009
- Coached, developed, and motivated team to achieve revenue goals
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives
- Facilitated and managed business development plan based on market
- Established ambitious goals for financial consultants to promote achievement and surpass business targets
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions
- Supported sales team members to drive growth and development
- Leveraged cold calling, in-person visits and referrals to build leads
- Led sales planning, development, and account management to grow existing financial consultants and establish new sales accounts.
Education
MBA - FINANCE & MARKETING
Kurukshetra University
09.2003
MASTER OF MARKETING MANAGEMENT - MARKETING
Kurukshetra University
01.2001
BACHELOR OF ARTS - ECONOMICS PUBLIC ADMINISTRATION POLITICAL SCIENCE
Punjab University
05.1997
SECONDARY - COMMERCE ACCOUNTS STATISTICS MANAGEMENT ECONOMICS
Punjab School Education Board
09.1994
Skills
- Results Oriented
- Trustworthy and Industrious
- Quick Learner and Be Curious
- Issue Resolution and Problem Solving
- Insist on the Highest Standards
- Self-Motivated Team Builder
- Goal Setting and Prioritization
- Process Improvement Strategies
- Associates Development and Training
- Team Performance and Evaluation
Accomplishments
- Promoted from sales manager to business development manager after 9 months of joining. Exceeded sales goals by average of 111 % in 2007.
- Recognized as Employee of the 9 months for outstanding performance and team contributions.
- Led team to achieve 100%, earning recognition from upper management and financial reward.
Professional References
Vincent livince (Area Manager) Email: livince@amazon.com
Languages
- English:
- Hindi:
- Punjabi:
Additional Information
- Batch ka Taj Award
- Yearly and Monthly Performance Awards
- Recognition certificates and Sales Incentives
- Amazon FAT 1 MVP Home of the Champion
ADDITIONAL INFORMATION
- Certified 18 Days Training from SBI Life Insurance Company Ltd
- Professional 30 Days Training Experience in HDFC Standard Life Insurance Company Ltd
Timeline
Fulfillment Center Associate
AMAZON, Fresno
09.2020 - Current
Manager of Operations
AB24
10.2016 - Current
Sales Associate
GUPTA WATCHES INC
02.2013 - 07.2013
Agency Manager
SBI LIFE INSURANCE COMPANY
02.2011 - 01.2013
4 MANAGER
KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE
10.2009 - 01.2011
Business Development Manager
HDFC STANDARD LIFE INSURANCE
09.2007 - 10.2009
MBA - FINANCE & MARKETING
Kurukshetra University
MASTER OF MARKETING MANAGEMENT - MARKETING
Kurukshetra University
BACHELOR OF ARTS - ECONOMICS PUBLIC ADMINISTRATION POLITICAL SCIENCE
Punjab University
SECONDARY - COMMERCE ACCOUNTS STATISTICS MANAGEMENT ECONOMICS
Punjab School Education Board
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