Poornachandra K
SAP TPM & DME IS Solution Manager
Frisco
Summary
20 Years of experience including 18 years of consistent organizational experience in the IT field as "SAP CRM TPM & CBP Solution Manager". I provide consultation and possess in-depth experience working with SAP customers focusing on implementations of SAP CRM Customer Business Planning and trade Promotion Management, Middleware, Sales, and marketing domains. Proficient in translating business objectives into clear, functional requirements. Adept in all phases of project development, from concept development through post-go-live support. Strong background in designing and deploying integrated solutions with SAP CRM.
Experienced with developing and implementing tailored technology solutions to meet business needs. Utilizes strong project management and analytical skills to deliver innovative solutions. Track record of fostering collaborative environments and driving operational efficiency.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
TPM IS Solution Manager - Trade Promotion Solutions
The Hershey Company
12.2018 - Current
- PlanEx -, CRM Trade Promotion and Customer Business Planning
- Enterprise-wide responsibilities for SAP Trade Promotion Management Solutions
- This includes developing the strategic technology roadmap, prioritizing technology initiatives, identifying innovation opportunities, driving continuous improvement, and staying abreast of industry and technology trends.
- SME for SAP CRM CBP Upgrade (TPM 4.0 FP05) along with S/4 Integration and condition contracting.
- Responsible to advise on options, risks, costs versus benefits, and impacts on processes and systems.
- Single point of contact coordinate with IS and business teams to prioritize and implement changes.
- Work collaboratively with business strategists, process owners, and subject matter experts
- Coordinate with architecture and technical teams to manage the application lifecycle.
- Manage offshore service's resources to ensure no disruption to critical business functions.
- Create and maintain conceptual data models for PlanEx conforming to the enterprise standards.
- Work directly with key stakeholders and subject matter experts (SMEs) for the project and/or support items
- Collaborate, envision, and design business metrics and Key Performance Indicators (KPIs) with key stakeholders and SMEs
- Lead initiatives for transforming the requirement elicitation process by identifying opportunities for process improvements and usage of industry-standard tools for diagramming PlanEx.
- Lead design discussions for PlanEx and identify design options as well as opportunities for technology to drive increased efficiency and productivity.
- Conduct reviews of and analyze business and information technology processes and prepare the essential groundwork for the development of systems.
- Developed diagrams to describe and lay out logical operational steps.
- Educated stakeholders on data protection tactics to reduce breaches
- Researched and adopted new technologies to add value to existing offerings.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Enhanced interfaces to promote better functionality for users
- Enhanced and reconstructed computer systems to increase efficiency.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Reviewed technical work of consultants and third-party support providers.
SAP TPM Principal Consultant
WIPRO - GSK Consumer
04.2015 - 12.2018
- Developed program/process/data capability in-market to enable self-sufficiency by business.
- Migrated Trade Promotions / Funds / Claims data from Novartis System to GSK database.
- Involved in the business analysis, design, deployment, and support of the global BAU for GSK.
- Ensured that SAP Landscape was designed for effective maintenance on an ongoing basis and design aligned with architectural requirements.
- Configured TPM which includes TFM and TCM according to the local requirement for Wave 8 and Wave 13.
- Ensured that SAP design was managed and controlled to maintain the integrity of the template.
- SAP Trade Promotion Management configuration and drove integration challenges with Trade Funds Management (TFM) and Trade Claims Management (TCM).
- Conducted solution adoption workshop to explain the global template and how the template supports the solution for local markets.
- Protected the template and minimized changes to only legal and fiscal changes, documented and raised change documents for legal and fiscal changes.
- Worked on LCB and configuration for TPM/TSM/TFM.
- Worked closely with market Super Users to localize the GSOP as per the market business change.
- Health Care - CRM - Trade Promotion Management
SAP Principal Consultant
WIPRO
11.2014 - 04.2015
- Federal-Mogul - CRM -Implementation
- Involved in Blueprint and solution design for CRM Sales and Marketing.
- Involved in the complete set-up of all marketing activities like leads, campaigns, and e-mail management (ERMS).
- Involved in the set-up of CRM systems, working closely with the SAP basis team for setting up environments and sizing data.
- Designed and implemented a n Email Response Management System for mail routing to different business leads.
SAP CRM TPM Project Lead
WIPRO - Premier Foods
03.2012 - 03.2014
- Worked with business to understand requirements, finalize processes, and prepare business scope statements for the IT team.
- Poorna has majorly been involved in finalizing business requirements for Promotional Planner, Month-end closing procedure, and dispute handling process.
- Work as a point of contact between the business and IT people to help them in the successful implementation of SAP CRM TPM.
- Work as a part of the cutover and testing team to lay down the cutover and testing strategy.
- Understand the business processes and create test scripts, test cases, cutover activities, and plans to bring all the development teams to the same level.
- Strategize integration testing phases (ITC and UAT) and carry on with successful execution test cycles.
- Worked with business to help them solve various problems faced in the execution of test cases and coordinate with different IT teams to find a solution to raised defects.
SAP CRM Lead Consultant
ITC InfoTech
10.2010 - 03.2012
- Sales - Enhancements & Support, Involved in all stages of Optimization projects such as POC and SOW.
- Designed data flow from Multi pub to CRM.
- Configured toggling between accounts and contacts and corporate accounts.
- Designed search by PO number and check number as per TMG requirement.
- Calling hours' functionality configured for call list generated through the campaign and call list.
- Worked on Marketing attributes and External List Management.
- Thompson Publishing Group
SAP Consultant
Genpact
08.2010 - 10.2010
- Prepared Project proposal for internal capacity building in SAP CRM which has CIC and Marketing in SAP CRM.
- Client requirement mapped to SAP CRM - Email Response Management System.
- Prototype prepared to Map Client Requirements like Fax & scanner integration has been done to SAP CRM in the area of CIC.
- Solution Manager mapped with Genline to support SAP Applications.
- Designed process flow of ticketing tool for support in Solution Manager which covers change requests.
- Created Project templates in Solution Manager as per SSO specific.
Sr. SAP Business Analyst
Colgate Palmolive
04.2007 - 07.2010
- Configured End-to-end TPM solution as part of Global Template which rolled out to more than 23 countries.
- Baseline spend plans have been converted to long-term trade promotions based on the new CRM 7 design.
- Prerequisites of conversion of Plans presented to SSO leads and make sure that all plans are in 'Confirm by Customer status'.
- Worked on major TPM change solutions for global clients for trade promotion, rebate agreement, fund management, spend management, accrual, BI-TPM reports, Trade claims management, Settlement, market-specific approval workflow, Dispute Case, On-Invoice discount, and integration with FI.
- Worked on designing new functionalities like mass copy and mass change by specifying appropriate attributes.
- Designed overlap functionality in CRM 7 after discussion with IT Business leads.
- Configured approval process for a key account manager in conjunction with Territory Management & Shared Memory.
Marketing Manager
Compu Solutions
07.2000 - 01.2007
- To promote the sale of the company's products and services that will most benefit the customer, and to establish creditability through communication in a manner that will optimize the company's market share and savings and improve the company's efficiency.
- Responsible for internal employee growth and will schedule and supervise orientation for new division employees and update employees regularly on new product knowledge.
- Preparation of offers, Negotiations with customers, setting target dealers, selection and appointment of dealers, tender opening evaluations, and collecting competitor information.
- Undertook extensive research on the demand for certain products during a specific time of the year to understand the demand for the product.
Education
Master of Science - Information Systems & Management
SV University
India06.2005
Skills
- End to End TPM & CBP solution design
- CRM Middleware
- Data Integration
- SAP S/4
- SAP CRM Rapid Deployment Solution
- SAP Unified Demand Forecast
- Data Lake
- Sales Force Admin
- Sales Cloud Certified
Linkedin Profile
https://www.linkedin.com/in/poornachandrak/
Certification
Salesforce Certified Sales Cloud Consultant
Timeline
Salesforce Certified Sales Cloud Consultant
07-2022
Salesforce Certified Administrator (SCA)
01-2022
TPM IS Solution Manager - Trade Promotion Solutions
The Hershey Company
12.2018 - Current
SAP TPM Principal Consultant
WIPRO - GSK Consumer
04.2015 - 12.2018
SAP Principal Consultant
WIPRO
11.2014 - 04.2015
SAP CRM TPM Project Lead
WIPRO - Premier Foods
03.2012 - 03.2014
SAP CRM Lead Consultant
ITC InfoTech
10.2010 - 03.2012
SAP Consultant
Genpact
08.2010 - 10.2010
Sr. SAP Business Analyst
Colgate Palmolive
04.2007 - 07.2010
Marketing Manager
Compu Solutions
07.2000 - 01.2007
Master of Science - Information Systems & Management
SV University