Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Poppy Hedman

Fremont,CA

Summary

Dynamic customer service professional with a proven track record at Macy's, recognized as "Colleague of the Year" for exceptional performance. Skilled in retail operations and point-of-sale systems, I excel in creating positive shopping experiences while maintaining reliability and organization. Committed to exceeding expectations and fostering team success.

Overview

13
13
years of professional experience

Work History

Inspector

Alameda County Registrar of Voters
08.2012 - Current
  • Trained new Voting Officers on proper protocols, policies, and procedures, promoting a consistent standard of excellence in election administration.
  • Assisted voters with disabilities, providing necessary accommodations and ensuring an inclusive voting experience for all citizens.
  • Conducted post-election audits to confirm vote count accuracy and identify areas for potential improvement in future elections.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Ensured accurate vote counting through meticulous attention to detail and thorough review of ballots.
  • Increased accessibility for all voters by advocating for language assistance services at designated polling sites.
  • Managed polling site logistics efficiently, ensuring timely setup, operation, and breakdown of equipment each Election Day.
  • Educated voters on their rights and responsibilities, fostering informed decision-making at the polls.

Customer Experience Colleague

Macy's
09.2021 - 12.2024
  • Opened/closed the retail location securely adhering to company protocol.
  • Conducted regular maintenance, cleaning, and organizing of retail space.
  • Assisted in organizing and executing in-store promotions.
  • Assisted customers in navigating company Omnisales placing and tracking online orders.
  • Provided coaching and mentoring to new hires.
  • Exceeded performance metrics consistently, earning recognition as "Colleague of the Year" in both 2023 and 2024.
  • Delivered exceptional customer service by leveraging omnichannel strategies, knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Certificate - Paralegal Studies

University of California
CA
04-2012

Skills

  • Customer service
  • Retail store operations
  • Reliability and punctuality
  • Written and verbal communication
  • Point-of-sale system operation
  • Multitasking and organization
  • Inventory restocking

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Volunteering at local animal shelters and rescue organizations

Timeline

Customer Experience Colleague

Macy's
09.2021 - 12.2024

Inspector

Alameda County Registrar of Voters
08.2012 - Current

Certificate - Paralegal Studies

University of California

Similar Profiles

CREATE PROFILE
Poppy Hedman