Popy Rani Biswas
Jackson Heights,USA
Summary
To obtain a position in Customer Support, Food handling expertise, Teaching Profession, Banker, and retail store where I can utilize my experience and excellent interpersonal skills. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Communication, Multi-tasking and Prioritizing.
More than ten -year experience in Customer Support of the food industry, Teaching Profession, Strong problem-solving ability, negotiation techniques, and Customer Service satisfaction. Able to work independently within established time frames and carry out Responsibilities with fairness to all. Performs all work in a cooperative, tactful, and professional manner. Focused, goal-oriented, reliable individual with excellent work ethics and Interpersonal characteristics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
Dunkin Donuts Cashier
06.2022 - Current
- Assisting customers at the cash register
- Informing customers of current active promotions when appropriate
- Perform food production duties and multitude of tasks
- Preparing food in a safe and responsible manner
- Keeping the store clean and well-maintained
- Organized workstation and ensuring a clean guest area
- Helping fellow associates when needed with various tasks
- Need to train or support training of new-hire Crew Members
- Responsible for the daily balancing and reconciling of cash office account
Store Manager
Dunkin Donuts Store Manager
10.2021 - 05.2022
- Company Overview: NYC 143 FOODS INC
- Provide customer service by greeting assisting and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts and performing service for customers
- Hire, train, and evaluate personal in sales and marketing establishments, promoting workers
- Reduced labor costs and maintaining excellent service and profit levels
- Inform customers of current active promotions when appropriate
- Keep the store clean and well-maintained
- Organized workstation and ensure a clean guest area
- Prepared for and executed new menu implementations
- Provide excellent guest satisfaction, service speed, and product quality
- Responsible for the daily balancing, Handle daily bank deposits
- And reconciling of cash account
- Assist the Office Manager and General Manager with various clerical duties as needed
- Attend meetings and training as scheduled
- Complete weekly food and prepare inventory
- Complete DCP and other vendor orders weekly or as needed
- Complete temperature & coffee calibration logs and provide product order and throwaway sheets to central production facility daily
- Also, complete the red and blue book
- Complete daily cash management functions (cash reports, deposits, etc
- In its entirety)
- Complete weekly schedule for store personnel
- NYC 143 FOODS INC
Crew Member
Dunkin Donuts Crew Member
05.2018 - 09.2021
- Company Overview: NYC 143 FOODS INC
- Assisting customers at the cash register
- Informing customers of current active promotions when appropriate
- Perform food production duties and multitude of tasks
- Preparing food in a safe and responsible manner
- Keeping the store clean and well-maintained
- Organized workstation and ensuring a clean guest area
- Helping fellow associates when needed with various tasks
- Need to train or support training of new-hire Crew Members
- Responsible for the daily balancing and reconciling of cash office account
- NYC 143 FOODS INC
Food Production Associate
Belly Rite Foods Inc.
07.2017 - 04.2018
- Receive food items and ensure appropriate storage
- Operate food processing equipment
- Ensure that all raw food items received are of good quality and appropriate quantity
- Ensure that the same type of food items stored together
- Participate in packaging and assembling food items
- Prepare processed food under recipes
- Perform preventative and general maintenance on food production equipment
- Clean counters and floors to ensure a safe working environment
- Perform duties on the packaging line by loading and adjusting items
- Label packaged food items appropriately
- Price packaged and processed items according to standard protocols
- Monitor quality and quantity of food items
Senior Teacher
Milestone School and College
01.2010 - 12.2015
- Teaching Profession for lesson planning, Class schedule, Question Preparing, Parents meeting conducting, and Student admission Campaigning
- To develop school management committee information with other teachers and Parents
- To take initiative and coordinate with all types of school sports and Picnic and other activities Question prepare, Class test
- Parents meeting, Result Sheet prepares
- Support any strategic planning, implementation, and evaluation to raise standards
- Assist in setting targets, which are aspirational and challenging
- Provide support to Activity Specialists with activity implementation
- Assist children with homework and academic enhancement activities
- Work cooperatively with program and school staff
- To assess, record and report on the development, progress, and attainment of the pupils
Education
Master of Science - Mathematics
Government Michael Madhusudan College
01.2002
Bachelor of Science - Mathematics
Government Michael Madhusudan College
01.2000
Higher Secondary School Certificate -
Jessore Government Mohila College
01.1994
Secondary School Certificate -
Madhusudan Taraprasanna Girls School
01.1992
Skills
- Customer and Personal Service
- Judgment and Decision-Making
- Monitoring and Instructing
- Team Building
- Point of Sale (POS) System Operation
- Food and beverage specialist
- Consultative Sales techniques
- Preschool Educator
Certification
- NYC DOHMH Food Protection
- Driver License
Disclaimer
I have personally completed the resume, and everything I have written within is, to the best of my knowledge true and complete.
Timeline
Cashier
Dunkin Donuts Cashier
06.2022 - Current
Store Manager
Dunkin Donuts Store Manager
10.2021 - 05.2022
Crew Member
Dunkin Donuts Crew Member
05.2018 - 09.2021
Food Production Associate
Belly Rite Foods Inc.
07.2017 - 04.2018
Senior Teacher
Milestone School and College
01.2010 - 12.2015
Master of Science - Mathematics
Government Michael Madhusudan College
Bachelor of Science - Mathematics
Government Michael Madhusudan College
Higher Secondary School Certificate -
Jessore Government Mohila College
Secondary School Certificate -
Madhusudan Taraprasanna Girls School
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