Brooklyn Ferrell
Middle River,MD
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Attention to detail tendencies, with maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Drive-Thru Cashier
Mcdonald’s
Columbia, MD
01.2022 - 12.2022
- Processed customer orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of drive-thru area for optimal service.
- Collaborated with team members to enhance order accuracy and speed.
- Handled cash transactions, ensuring compliance with company policies and security protocols.
- Resolved customer inquiries and concerns with professionalism to enhance satisfaction.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Electronic Sales Representative
AAFES FORT MEADE Main Exchange
Fort Meade, MD
01.2021 - 12.2022
- Assisted customers in selecting electronics products based on needs and preferences
- Provided product demonstrations to enhance customer understanding and engagement
- Managed inventory levels, ensuring availability of popular electronics items
- Collaborated with team members to streamline sales processes and improve customer experience
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Checked to see if requested items were available from store's inventory.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Laborer
FORT MEADE Express
Fort Meade, MD
01.2021 - 12.2021
- Assisted in inventory management by organizing and restocking merchandise on shelves.
- Ensured compliance with safety protocols while performing daily labor tasks.
- Supported customer service initiatives by assisting customers with inquiries and product location.
- Performed general housekeeping and cleaning tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
Barista
Dunkin Donuts & Baskin Robbins
Fort Meade, MD
07.2020 - 12.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Starbucks
Laurel, MD
01.2020 - 12.2020
- Assisted customers with product selections and provided exceptional service.
- Restocked supplies and monitored inventory levels effectively.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
Dunkin’ Donuts Franchise
Fort Meade, MD
01.2020 - 12.2020
- Prepared and served a variety of coffee beverages in high-volume environment.
- Maintained cleanliness and organization of work area and equipment.
- Operated espresso machines and brewing equipment efficiently.
- Handled cash transactions accurately and processed payments promptly.
- Collaborated with team members to ensure smooth daily operations.
- Implemented new drink recipes to enhance menu offerings and customer satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Food Service Worker
AAFES Charley’s
Fort Meade, MD
01.2019 - 12.2019
- Prepared and assembled food items according to standardized recipes and safety guidelines.
- Assisted customers with menu selections and provided exceptional service in a fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Managed operation of kitchen equipment with a focus on safety and adherence to usage protocols.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food Service Worker
AAFES Charley’s
Fort Liberty, NC
07.2019 - 09.2019
- Collaborated with team members to streamline order preparation processes, enhancing overall efficiency.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Timeline
Drive-Thru Cashier
Mcdonald’s
01.2022 - 12.2022
Electronic Sales Representative
AAFES FORT MEADE Main Exchange
01.2021 - 12.2022
Laborer
FORT MEADE Express
01.2021 - 12.2021
Barista
Dunkin Donuts & Baskin Robbins
07.2020 - 12.2020
Barista
Starbucks
01.2020 - 12.2020
Barista
Dunkin’ Donuts Franchise
01.2020 - 12.2020
Food Service Worker
AAFES Charley’s
07.2019 - 09.2019
Food Service Worker
AAFES Charley’s
01.2019 - 12.2019