Porche' Gibson
Las Vegas,NV
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at AMAZON through creative problem-solving and assertive leadership. Skilled in inventory tracking and Microsoft Office, adept at transforming challenges into solutions, and driving continuous improvement. Demonstrates exceptional customer service and material handling abilities, contributing to significant process advancements.
Overview
5
5
years of professional experience
Work History
FC AA (BHN Outbound Problem Solver)
AMAZON
Las Vegas
08.2023 - Current
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Provided critical input during weekly meetings, contributing ideas for continuous improvement initiatives related to the outbound process.
Inventory Manager/Head Cashier
Get N Go
Las Vegas, NV
01.2019 - Current
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Nest Front Desk
Knoah
Las Vegas, NV
02.2022 - 07.2023
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Stayed informed about local events, attractions, and restaurants to provide accurate recommendations for guests seeking entertainment options during their stay.
- Resolved guest complaints professionally by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.
- Trained new front desk staff members, sharing best practices and ensuring consistent performance across all shifts.
Relief Manager
Public Storage
Los Angeles, CA
01.2021 - 06.2022
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
Education
Bachelors Degree in Criminal Justice
ITT Technical Institution
Torrance, CA06.2011
Skills
- Creative solutions
- Problem Analysis
- Assertiveness
- Material Handling
- Pallet Jack Operation
- Inventory Tracking
- Customer Service
- Calm and Professional Under Pressure
- Microsoft Office
- Data Entry
- Work Prioritization
- Sales Transactions
- Employee Coaching
Timeline
FC AA (BHN Outbound Problem Solver)
AMAZON
08.2023 - Current
Nest Front Desk
Knoah
02.2022 - 07.2023
Relief Manager
Public Storage
01.2021 - 06.2022
Inventory Manager/Head Cashier
Get N Go
01.2019 - Current
Bachelors Degree in Criminal Justice
ITT Technical Institution