Porche Peters
Chicago,IL
Summary
Customer-focused professional with over 10 years of experience delivering exceptional service and building lasting client relationships in the insurance, real estate, and sales industries. Expertise includes accurately assessing customer needs, efficiently resolving concerns, and fostering positive experiences that enhance trust and loyalty. Strong communication skills, active listening, and adaptability in fast-paced environments are complemented by professionalism and attention to detail. Currently advancing knowledge through Business Management studies with a concentration in Finance at Chicago State University, starting Fall 2026.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Benefit Advisor
OneDigital Advanced Health
Chicago, IL
06.2024 - Current
- Build and maintain long-term client relationships through personalized insurance consultations and needs analysis.
- Evaluate coverage options and recommend tailored health insurance solutions aligned with clients’ financial goals and risk profiles.
- Educate clients on policy benefits, exclusions, and compliance requirements to support informed decision-making.
- Maintain an 80% client retention rate through proactive follow-up and high-quality customer service.
- Utilize CRM systems to manage leads, track client interactions, and strengthen sales pipeline development.
- Ensure regulatory compliance while navigating complex insurance policies and industry standards.
Warehouse Associate
UPS
Bedford Park, IL
08.2023 - 06.2024
- Processed and sorted high volumes of packages with accuracy to support on-time deliveries and positive customer experiences.
- Utilized scanning systems to track shipments and maintain precise inventory and routing information.
- Maintained organized and safe workspaces to ensure efficient daily operations and compliance with safety standards.
- Assisted in identifying damaged or missing packages, helping prevent service delays and customer issues.
- Collaborated with team members in a fast-paced environment to meet strict productivity and performance goals.
- Demonstrated strong dependability, time management, and attention to detail while handling time-sensitive shipments.
- Supported overall operational flow by adapting quickly to changing workload demands.
Real Estate Broker
Coldwell Banker Realty
Chicago, IL
03.2021 - 08.2023
- Guided buyers and sellers through the real estate process by providing market education, property evaluations, and strategic recommendations.
- Built strong client relationships through consultative service, needs assessment, and consistent communication from initial inquiry through closing.
- Conducted market research and prepared Comparative Market Analyses (CMAs) to accurately estimate property values and support pricing strategies.
- Negotiated contracts and terms while protecting client interests and ensuring smooth transaction outcomes.
- Managed transaction documentation, contracts, leases, and disclosures in compliance with legal and fiduciary requirements.
- Coordinated with lenders, attorneys, inspectors, appraisers, and escrow professionals to streamline closing timelines.
- Analyzed local market trends to advise clients on purchasing, selling, and investment opportunities.
- Leveraged technology and CRM tools to manage leads, track clients, and maintain organized workflows.
Leasing Agent
Pangea Real Estate
Chicago, IL
12.2019 - 08.2020
- Conducted property tours and built rapport with prospective residents by identifying housing needs and matching clients with suitable units.
- Guided applicants through the leasing process, including applications, background checks, and lease documentation.
- Reviewed credit, employment, and rental history to determine applicant eligibility in accordance with company policies.
- Collected rent payments, application fees, and security deposits while maintaining accurate financial records.
- Provided responsive customer service to current and prospective residents, addressing questions and resolving concerns professionally.
- Performed regular property walkthroughs to ensure common areas met company standards and resident expectations.
- Supported occupancy goals through strong communication, follow-up, and relationship-building skills.
Security Officer
Allied Universal
Chicago, IL
08.2019 - 12.2019
- Monitored surveillance systems to maintain safety and security of property and guests.
- Observed and reported suspicious activity while following established safety procedures.
- Assisted visitors with directions and general support in a professional manner.
- Helped de-escalate situations to prevent disruptions or safety concerns.
- Maintained accurate incident reports and communicated updates with supervisors.
Visual Merchandiser / Cashier
Footaction
Chicago, IL
07.2015 - 08.2019
- Assisted customers with product selection by identifying needs and recommending merchandise.
- Delivered positive customer experiences through professional and attentive service.
- Maintained organized and visually appealing merchandise displays to support sales.
- Operated cash register and processed transactions accurately.
- Managed inventory restocking and ensured accurate pricing and product placement.
- Supported store operations by maintaining clean and organized sales areas.
Education
High School Diploma -
Westinghouse College Prep
Chicago, IL06.2016
Associate Of Arts -
Morton College
Cicero, IL07.2026
Skills
Customer Relationship Management
Conflict Resolution
Active Listening
Relationship Building
Needs Assessment
Lead Management
Negotiation
CRM Software
Client Relations
Customer Retention
Conflict Resolution
Active Listening
Relationship Building
Needs Assessment
Lead Management
Negotiation
Websites
Certification
- Real Estate Brokers License
- Health Insurance License
Timeline
Senior Benefit Advisor
OneDigital Advanced Health
06.2024 - Current
Warehouse Associate
UPS
08.2023 - 06.2024
Real Estate Broker
Coldwell Banker Realty
03.2021 - 08.2023
Leasing Agent
Pangea Real Estate
12.2019 - 08.2020
Security Officer
Allied Universal
08.2019 - 12.2019
Visual Merchandiser / Cashier
Footaction
07.2015 - 08.2019
High School Diploma -
Westinghouse College Prep
Associate Of Arts -
Morton College