Tyrik K. McCadden
Danville,VA
Summary
- A dedicated US Army veteran highly motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Service Advisor
Toyota
07.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Signal Support Specialist
US ARMY
01.2017 - 01.2022
- Provided communications for special operations trainings and missions
- Operated, installed, and repaired radio systems in a variation of tactical vehicles
- Directly operated and maintained over 80 different tactical radios and configurations on a daily basis
- Experienced assembling and installing CAT-5E, and telephone cable
- Trained in logistical management of Preventive Maintenance Checks and Services
- Trained and supervised lower enlisted soldiers
Education
Langston High School -
Langston High School
Danville, VA05.2016
Skills
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Inventory control familiarity
Sharp problem solver
Adaptive team player
Customer service expert
Telecommunication skills
Energetic work attitude
Five years military experience
Telecommunications
IT Management
Logistics Management
Vehicle assessment
Team player mentality
Complaint resolution
Goal-oriented mindset
Staff education and training
Sales expertise
Records oversight
Telemarketing expertise
Customer consulting
Customer Relationship Management
Customer Retention
References
Available Upon Request
Timeline
Service Advisor
Toyota
07.2022 - Current
Signal Support Specialist
US ARMY
01.2017 - 01.2022
Langston High School -
Langston High School
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