PORCHER SUMMERS
Queens,NY
Summary
Public service professional experienced with addressing constituent concerns and inquiries. Successfully addressed and resolved various constituent concerns, ensuring effective communication and timely solutions. Knowledge of public service processes and relationship management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director Of Constituent Services
New York State Assembly
Queens, NY
01.2022 - Current
- Proactively spearheaded and identified potential risks, while implementing mitigation strategies to minimize negative impacts on Constituents during a SNAP skimming outbreak.
- Created a housing division that focused soley on district wide housing inequity and initiate solutions to homelessness and eviction.
- Community Outreach
- Event planning
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in training new team members.
- Facilitated cross-functional collaboration for improved decision-making processes within the office.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Communicated with State and City agencies to ensure Constituents received meaningful assistance.
Certified Nursing Assistant
Southside Hospital
BayShore, NY
10.2010 - 04.2021
- Medical records management
- Efficient and reliable team player
- Charting and clinical documentation
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated activities of daily living, including personal hygiene management, and ambulation
- Assisted patients with mobility needs, including moving to and from beds, organizing wheel-chairs and preparing assistive devices
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Transported patients between rooms and appointments or testing locations
Mail Sorter
United States Postal Service
Jamaica, NY
10.2008 - 09.2009
- Loaded letters onto processing equipment, removed damaged mail and maintained continuous sorting feed
- Maintained accurate stock records and schedules
- Divided cargo received by account Number and intended location
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated postal machines, including postage meters and mail-processing machines.
- Contributed to a reduction in lost or misplaced mail through diligent tracking and record-keeping procedures.
Mental Health Therapy Aide
Pilgrim Psychiatric Center
Brentwood, NY
02.2004 - 09.2004
- Encouraged residents to discuss experiences in group and individual settings
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting residents
- Worked with nurses and psychologist to understand requirements and provide exceptional service for residents
- Developed team communications and information for meetings
- Monitored residents every hour for safety
- Maintained a safe and clean environment
Education
Associate of Science - Science
LaGuardia Community College
Long Island City, NY06-2021
Skills
- Issues resolution
- Program management
- Crisis management
- Government relations
- Partnerships and alliances
- Multitasking and organization
- Stakeholder engagement
- Analytical thinking
Accomplishments
- Helped over two dozen Constituents secure permanent affordable housing through partnerships with Catholic Charities and the Queens District Attorney's office.
- Collaborated with various tenant associations in South East queens to assist tenants with Queens Legal Services.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
- Trauma Informed Certification
Timeline
Director Of Constituent Services
New York State Assembly
01.2022 - Current
Certified Nursing Assistant
Southside Hospital
10.2010 - 04.2021
Mail Sorter
United States Postal Service
10.2008 - 09.2009
Mental Health Therapy Aide
Pilgrim Psychiatric Center
02.2004 - 09.2004
Associate of Science - Science
LaGuardia Community College