Hi, I’m
Porchia Blanco
Rex,GA
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
Forward-thinking Call Center Supervisor dedicated to training and mentoring staff to effectively resolve caller inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and caller satisfaction.
Overview
9
years of professional experience
Work History
Alpha Natural Resources, Atlanta, GA
Sales Executive Manager
2020.02 - 2023.08 (3 years & 6 months)
Job overview
- Ensured compliance with applicable laws and regulations related to selling activities.
- Maintained accurate records of all sales activities and client interactions.
- Provided training sessions on product knowledge and sales techniques for new employees.
- Recruited, interviewed, hired, trained, coached, motivated, evaluated, and managed a team of sales personnel.
- Established goals for each member of the sales team and monitored their progress regularly.
- Tracked performance metrics such as number of leads generated, and conversion rates., to measure the success rate of campaigns.
Kaiser Foundation Hospital, Atlanta, GA
Sales Executive
2014.04 - 2020.11 (6 years & 7 months)
Job overview
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- I have created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Negotiated contracts with clients on behalf of the company.
- Attended industry events to build relationships with key contacts in the field.
Department of Veterans Affairs, Atlanta, GA
Chat Support Executive
2016.12 - 2020.01 (3 years & 1 month)
Job overview
- Provided customer service and technical support via online chat.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product navigation, account setup, and troubleshooting issues.
- Identified potential problems and suggested solutions to customers.
- Communicated proactively with customers regarding their inquiries or concerns.
- Maintained up-to-date knowledge of products and services offered by the company.
- Monitored customer feedback through surveys and other sources of data collection.
- Developed methods to improve customer satisfaction ratings for chat support team.
Education
Alabama State University , Montgomery, AL
Bachelor of Science from Marketing
06.2014
Skills
- Decision-Making
- Team Leadership
- Strategic Planning
- Resource Management
- Continuous Improvement
- Problem-Solving
- Flexible and Adaptable
- Spreadsheet Tracking
- Relationship Building
- Customer Service
- Conflict Resolution
- Planning and Execution
- Attention to Detail
- Critical Thinking
- Good Judgment
- Sales and Marketing
- Business Development
- Public Speaking
- Data Collection
- Negotiations
- Volunteer Management
- Remote Team Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Executive Manager
Alpha Natural Resources
2020.02 - 2023.08 (3 years & 6 months)
Chat Support Executive
Department of Veterans Affairs
2016.12 - 2020.01 (3 years & 1 month)
Sales Executive
Kaiser Foundation Hospital
2014.04 - 2020.11 (6 years & 7 months)
Alabama State University
Bachelor of Science from Marketing
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