Porchia Shepherd
Irving,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations.
Overview
5
5
years of professional experience
Work History
Shipping and Receiving Clerk
Amazon
Irving, Texas
07.2023 - Current
- Performed thorough inspections on received items to validate conformity with purchase orders.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
Customer Service Representative
NCD Dental
Dallas, TX
07.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved patron billing issues.
- Successfully addressed and resolved issues with billing inconsistencies.
- Coordinated insurance authorizations and billing processes.
Outbound Customer Service Representative
Nielsen
Dallas, TX
08.2019 - 03.2020
- Analyzed data collected and identified trends in survey responses.
- Maintained a high level of confidentiality while handling sensitive information related to survey projects.
- Ensured compliance with ethical standards when conducting interviews or collecting data.
- Prepared detailed summaries of individual responses for further review by researchers.
Education
High School Diploma -
Pecan Ridge High School
San Saba, TX10-2016
Skills
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Problem Resolution
Timeline
Shipping and Receiving Clerk
Amazon
07.2023 - Current
Customer Service Representative
NCD Dental
07.2022 - 06.2023
Outbound Customer Service Representative
Nielsen
08.2019 - 03.2020
High School Diploma -
Pecan Ridge High School