Porcia ellis
Kathleen,GA
Summary
- Skilled in use of Microsoft Office products: Word, PowerPoint, Excel, Outlook
- Proficient in handling incoming and outgoing calls in a professional manner
- Skilled in scanning important documents
- Knowledgeable and proficient with all Windows applications and browsers
- Experienced in creating correspondence from information given
- Articulate; excellent writing and speaking skills
- Proficient in resolving customer service complaints
- Skilled in methods to promote team building
- Typing: 50 words per minute
- Proficient in Records Management
- Experience in administrative and clerical processes using computers with related files and records
- Skilled in Directing, Producing, and Videography of short films and documentaries
- Maintained utmost discretion when dealing with confidential topics
- Experienced with MacBook Pro applications
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Primary Family Medicine
Warner Robins, GA
05.2023 - 01.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments and maintained and updated appointment calendars.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Background Performer/Talent
Various production Companies
Atlanta, GA
01.2017 - 12.2019
- Background actor for different character roles in films and TV series including Marvel Entertainment, LuckyChap Entertainment, and Warner Bros
- Entertainment.
Softlines and Sales Floor Team Member
Target Retail Store
Warner Robins, GA
11.2015 - 12.2016
- Sales associate responsible for zoning areas in wardrobe, stocking items, cashier duties, customer assistance, and maintaining store presentation.
Production Assistant/Videographer
WGXA Fox 24 News Station
Macon, GA
04.2015 - 11.2015
- Camera operator during live shows, sound and audio board operator, primary videographer for high profile events, edited news packages, and authored online news stories.
Secretary (Administrative Assistant)
Georgia Military College (GMC)
Robins AFB, GA
04.2011 - 12.2011
- Provided customer service, managed documents, handled calls, and maintained files using Microsoft Office products.
Secretary (Administrative Assistant)
Lowndes High School Guidance Office
Valdosta, GA
08.2007 - 08.2008
- Performed filing, copying, scanning, typing, answered phones, and provided customer service to faculty and students.
Education
Bachelors of Fine Arts (BFA) - Mass Media
Valdosta State University
Valdosta, GA12.2013
Associates Degree - Business Administration
Georgia Military College
Warner Robins, GAHigh School Diploma -
Lowndes High School
Valdosta, GASkills
- Developed experience and knowledge of Adobe Premiere, Avid, After Effects, and Photoshop software
- Camera equipment: JVC and Canon
- Office Administration
- Administrative Support
- Customer assistance and interaction
- Scheduling appointments
- Clerical Support
Otherskillsorganizations
- Dean’s List (Georgia Military College, GMC)
- Film and Video Society
- Georgia Bridgeman Marching Band
- Future Business Leaders of America
- Class Cabinet
- Cooperative Business Education
- History Club
- Lowndes High School Dance Team
Mediarelatedexperience
Directed a 3-minute silent film 'Determination', Directed a music video 'First of the Year (Equinox)', Directed a 3-minute short narrative for Explore Georgia Film Festival 'Perry, Ga.', Shot multiple scenes for short narrative for 'Explore Georgia Film Festival in Perry, Ga.', Shot various scenes for silent film 'Determination', Created and shot most scenes for 3-minute music video 'First of the Year (Equinox)', Shot 15-minute short film 'The Bus Stop', Produced documentary, 'A Day in the Life' for Valdosta State University, Assistant Producer for short film and 48-Hour Film Festival 'The Weigh-In'
Timeline
Front Desk Receptionist
Primary Family Medicine
05.2023 - 01.2024
Background Performer/Talent
Various production Companies
01.2017 - 12.2019
Softlines and Sales Floor Team Member
Target Retail Store
11.2015 - 12.2016
Production Assistant/Videographer
WGXA Fox 24 News Station
04.2015 - 11.2015
Secretary (Administrative Assistant)
Georgia Military College (GMC)
04.2011 - 12.2011
Secretary (Administrative Assistant)
Lowndes High School Guidance Office
08.2007 - 08.2008
Bachelors of Fine Arts (BFA) - Mass Media
Valdosta State University
Associates Degree - Business Administration
Georgia Military College
High School Diploma -
Lowndes High School
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