Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porcia Morton

Detroit,MI

Summary

With a proven track record at USPS, I excel in customer service and handheld scanner operation, enhancing delivery efficiency and client trust. Spearheaded lean manufacturing principles at Johnson Controls, significantly boosting production quality. Known for fostering professional relationships and achieving high customer satisfaction, my skills in package handling and problem-solving drive operational excellence.

Overview

2025
2025
years of professional experience

Work History

City Carrier

USPS
- Current
  • Maintained safety standards while driving, resulting in zero accidents during tenure.
  • Planned and cased mail in sequence of delivery for designated route.
  • Delivered packages and mail to business and people in local area.
  • Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
  • Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
  • Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Contributed to team meetings by sharing insights and suggestions for continuous improvement initiatives within the organization.
  • Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
  • Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
  • Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
  • Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
  • Provided change of address cards and other postal forms when needed.
  • Handled customer complaints professionally, working towards resolution and maintaining a high level of service quality.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Maintained accurate records of attempted and missed deliveries as required by post office.

Direct Care Worker

Digntas
11.2008 - 11.2010
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.

Seat Assembler

Johnson Controls
06.1996 - 11.2008
  • Consistently met production deadlines through efficient time management and prioritization of tasks.
  • Achieved high levels of customer satisfaction by producing comfortable and durable seat assemblies that met or exceeded expectations.
  • Improved assembly efficiency by implementing standardized processes and maintaining a clean workspace.
  • Spearheaded efforts to implement lean manufacturing principles within the seat assembly department, leading to reduced waste while maintaining high-quality output.

Education

Cooley High
Detroit, MI
06.1991

Skills

  • Handheld scanner operation
  • Professional relationships
  • Package handling
  • Customer service experience

Timeline

Direct Care Worker

Digntas
11.2008 - 11.2010

Seat Assembler

Johnson Controls
06.1996 - 11.2008

City Carrier

USPS
- Current

Cooley High

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Porcia Morton