Porscha Menard
Spring,TX
Summary
Highly motivated scheduling coordinator with exemplary communication skills and sharp computer talents. Excels in complex tasks with multiple stakeholders and hard deadlines. Offers several years of experience in production and materials management.
Overview
7
7
years of professional experience
Work History
Intake/Scheduling Coordinator
Olshan Foundation Solutions
04.2021 - Current
- Serves customers by providing product and service information and resolving product and service problems
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Communicate issues to counterparts in Inside Account or field Sales to ensure transparency of the customer experience
- Track issues relating to procedural, product and system trends as to provide concentrated accurate information for process and quality improvement back to Call Center management, Training and Development, and Operations department.
Customer Service Representative
Acclara Solutions LLC
Houston, TX
10.2018 - 01.2021
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Claims /EOB (Explanation of Benefits)
- Data EntryIntake Specialist.
Intake Specialist
Preventive Solutions
11.2017 - 06.2018
- Process incoming faxes and save to the appropriate company directories
- Maintain patient database in accordance with HIPAA and Company protocol to ensure all patient information is current and up-to-date
- Handle and control patient information in a confidential manner
- Prioritization and completion of tasks within allotted time frames
- Responsible for completion of tasks in a consistent, reliable, and detailed manner
- Utilize effectively listen skills to, understand and follow directions or instructions
- Understand and conduct affairs in accordance to Preventive policies and standards
- Demonstrates your ability to accommodate the demands of work and changing environment
- Utilize practical thinking in decision making process
- Verify insurance and explain benefit.
Education
High school diploma -
Skills
- Statistical Analysis
- Program Organization
- Strong Work Ethic
- Payroll Processing
- Teamwork and Collaboration
- Calendar Management
- Data Entry
- Schedule Management
- Problem-Solving
- Project Scheduling
- Scheduling
- Mail handling
- Administrative duties
- Scheduling proficiency
Timeline
Intake/Scheduling Coordinator
Olshan Foundation Solutions
04.2021 - Current
Customer Service Representative
Acclara Solutions LLC
10.2018 - 01.2021
Intake Specialist
Preventive Solutions
11.2017 - 06.2018
High school diploma -
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