Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porscha Richond

Indianapolis,IN

Summary

Hardworking team leader offering many years of food service experience. Dedicated to food safety and top-notch customer service.

Overview

9
9
years of professional experience

Work History

Food Service Supervisor

Phalen Leadership Academies
Indianapolis, IN
10.2020 - Current
  • Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
  • Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
  • Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
  • Provided direction to staff on proper preparation techniques for menu items.

Housekeeping Room Attendant

Homewood Suite by Hilton Hotels
Indianapolis, IN
07.2019 - 07.2020
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Organized storage areas for efficient access to materials and supplies.
  • Provided guests with information on hotel services and room features.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Kept up-to-date records of items cleaned in each room.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.

Assistant Store Manager

Burger King
Indianapolis, IN
02.2015 - 06.2018
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided training to new employees on company policies and procedures.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.

Education

GED -

Arsenal Technical High School
Indianapolis, IN
06-2014

Skills

  • Quality assurance policies
  • Staff Leadership
  • Portioning
  • Menu development
  • Food Storage
  • Table Setting
  • Buffet setup and takedown
  • Staff Supervision
  • Point of sale systems
  • Schedule Management
  • Employee Scheduling
  • Ordering Supplies
  • Inventory Management

Timeline

Food Service Supervisor

Phalen Leadership Academies
10.2020 - Current

Housekeeping Room Attendant

Homewood Suite by Hilton Hotels
07.2019 - 07.2020

Assistant Store Manager

Burger King
02.2015 - 06.2018

GED -

Arsenal Technical High School

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Porscha Richond