Porscha Richond
Indianapolis,IN
Summary
Hardworking team leader offering many years of food service experience. Dedicated to food safety and top-notch customer service.
Overview
9
9
years of professional experience
Work History
Food Service Supervisor
Phalen Leadership Academies
Indianapolis, IN
10.2020 - Current
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Provided direction to staff on proper preparation techniques for menu items.
Housekeeping Room Attendant
Homewood Suite by Hilton Hotels
Indianapolis, IN
07.2019 - 07.2020
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Organized storage areas for efficient access to materials and supplies.
- Provided guests with information on hotel services and room features.
- Followed safety procedures when using chemical cleaners and power equipment.
- Kept up-to-date records of items cleaned in each room.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replaced dirty linens with clean items according to established standards of quality control.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
Assistant Store Manager
Burger King
Indianapolis, IN
02.2015 - 06.2018
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Coordinated with vendors to secure product availability at competitive prices.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided training to new employees on company policies and procedures.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Education
GED -
Arsenal Technical High School
Indianapolis, IN06-2014
Skills
- Quality assurance policies
- Staff Leadership
- Portioning
- Menu development
- Food Storage
- Table Setting
- Buffet setup and takedown
- Staff Supervision
- Point of sale systems
- Schedule Management
- Employee Scheduling
- Ordering Supplies
- Inventory Management
Timeline
Food Service Supervisor
Phalen Leadership Academies
10.2020 - Current
Housekeeping Room Attendant
Homewood Suite by Hilton Hotels
07.2019 - 07.2020
Assistant Store Manager
Burger King
02.2015 - 06.2018
GED -
Arsenal Technical High School