Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Porscha Shaw

Denver,Colorado

Summary

Dynamic professional with a proven ability to excel in fast-paced, multitasking environments. Known for strong communication, customer service, and relationship-building skills, with a focus on understanding and meeting client needs. A tech-savvy problem solver with experience in emerging technologies, identifying and implementing innovative solutions to drive productivity. Highly organized, dependable, and adaptable, with a positive attitude toward taking on added responsibilities to support team goal.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Business Development Representative

ITCubed
12.2023 - Current
  • Networked among local business and community organizations to develop leads and generate business.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Developed knowledge of company products and services to make suggestions according to customer needs.

Roadside Assistance Operator

AAA COLORADO
01.2009 - 05.2012
  • Independently recorded and dispatched emergency road service to AAA members with disabled vehicles in a timely manner free of errors.
  • Assured all calls were dispatched in a timely manner.
  • Assisted with training while in a fast paced atmosphere
  • Diligently gathered information free of errors members locations in a short time manner of less than 3 minute intervals in a fast-paced/ demanding,high call volume atmosphere.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.

Bank Teller

WALLIS STATE BANK
05.2006 - 04.2010
  • Received checks and cash for deposits, verified amounts, and confirmed accuracy of deposits.
  • Balanced currency, coin, and checks in cash drawers at end of shifts, calculate daily transactions.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • 'Managed over 50 customer calls per day. Increased AAA Membership sales.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.

Bank Teller

KEY BANK
04.2005 - 04.2007
  • Received mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
  • Reconciled cash drawer and resolved discrepancies.
  • Prepared bank deposit shipments to the Federal Reserve Bank.
  • Counted currency, coins, and checks received, by hand or using a currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

Education

Bachelor of Science - Healthcare Management

Metropolitan State University of Denver
12.2013

High School Diploma -

OVERLAND HIGH SCHOOL
05.2001

Skills

  • Inbound call management
  • Complaint investigation
  • Account updates
  • Social perceptiveness
  • Time management
  • Coordination
  • Task prioritization
  • Analytical thinking
  • Scheduling
  • Data input
  • Currency handling
  • Problem resolution
  • Positive and professional
  • Strong communication
  • Pipeline generation
  • Marketing support
  • Sales
  • B2C experience
  • Lead Development
  • Product Knowledge
  • Cold-calling
  • Lead Generation
  • Email campaigns
  • Relationship Building
  • Lead prospecting

Certification

  • Licensed Insurance Agent -April 2023

Interests

  • Gardening
  • Traveling
  • Exploring innovative technology advancements
  • Reading about healthcare breakthroughs

Timeline

Business Development Representative

ITCubed
12.2023 - Current

Roadside Assistance Operator

AAA COLORADO
01.2009 - 05.2012

Bank Teller

WALLIS STATE BANK
05.2006 - 04.2010

Bank Teller

KEY BANK
04.2005 - 04.2007

High School Diploma -

OVERLAND HIGH SCHOOL

Bachelor of Science - Healthcare Management

Metropolitan State University of Denver

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Porscha Shaw