NIVELQUIZ CASTILLO
Murfreesboro,TN
Summary
Reliable and customer-focused BDC Representative with over 3 years of experience in dealership customer service roles. Skilled in inbound/outbound communication, lead follow-up, CRM tools (including Eleads), and appointment scheduling. Adept at multitasking in high-volume environments while maintaining attention to detail and customer satisfaction. Passionate about customer satisfaction with a goal to grow within a dynamic, customer-driven team.
Overview
6
6
years of professional experience
Work History
Business Development Representative
Mercedes Benz of Music City
Nashville, TN
05.2025 - Current
- Cultivated relationships with potential clients to drive new business opportunities.
- Answered high volumes of inbound calls to schedule service, ensuring quick and accurate responses to customer inquiries.
- Coordinated with service advisors and technicians to relay accurate vehicle status updates to customers.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
Internet Sales BDC Representative
Beaman Chrysler Dodge Jeep Ram
02.2025 - 04.2025
- Handled internet sales inquiries through phone, email, and live chat, driving lead-to-appointment conversion.
- Maintained consistent follow-up using Eleads CRM, increasing customer engagement and showroom traffic.
- Scheduled appointments for sales team, improving lead conversion rates.
- Executed outbound calls to warm/cold leads using proven sales scripts.
BDC Representative
Ford of Murfreesboro
Murfreesboro, TN
05.2022 - 02.2024
- Scheduled service and maintenance appointments and followed up on "no-shows."
- Delivered excellent phone-based customer service in a fast-paced environment.
- Created repair orders and processed mobile service invoices.
- Ensured consistent customer satisfaction through proactive communication.
Warehouse Associate
Amazon
Murfreesboro, TN
06.2020 - 03.2022
- Conducted quality control and stowed items efficiently to meet tight deadlines.
- Maintained inventory accuracy and reported damages promptly.
- Supported operational goals by accommodating fast-changing delivery schedules.
Sales Coordinator
Marshalls
Murfreesboro, TN
08.2019 - 05.2020
- Supervised Men's and Kids departments; organized merchandise displays.
- Processed transactions and promoted loyalty programs.
- Maintained store standards and provided exceptional in-store service.
Education
High School - undefined
Arcadia High School
Rochester, NY06.2019
Skills
- Customer Relationship Management (CRM) - Eleads
- Inbound & Outbound Call Handling
- Microsoft Word & Excel
- Conflict Resolution & Problem Solving
- Appointment Scheduling & Follow-Ups
- Sales Lead Conversion
- Fluent in English & Spanish
- POS Systems & Retail Support
- Team Collaboration & Communication
- Customer service
- Active listening
- Critical thinking
- Call center experience
Timeline
Business Development Representative
Mercedes Benz of Music City
05.2025 - Current
Internet Sales BDC Representative
Beaman Chrysler Dodge Jeep Ram
02.2025 - 04.2025
BDC Representative
Ford of Murfreesboro
05.2022 - 02.2024
Warehouse Associate
Amazon
06.2020 - 03.2022
Sales Coordinator
Marshalls
08.2019 - 05.2020
High School - undefined
Arcadia High School