Porsche Massey
Headland,Alabama
Summary
Medical Documents Admin with extensive expertise managing patient data and ensuring compliance with healthcare regulations. Skilled in EMR systems, medical coding, and data privacy, with a proven track record of enhancing team productivity and data security. High knowledge of completing medical authorizations. Adept at streamlining processes for improved efficiency and patient care, ready to leverage 15+ years of experience in a dynamic new role.
Overview
15
15
years of professional experience
Work History
Medical Documents Admin
Evolent Health
06.2024 - Current
- Collecting and sorting data from various sources and distributing to the proper destination within the organization and our internal system.
- Processing all EHR updates.Responsible for timely entry of new patient information and referrals into Insight.
- Ensuring the confidentiality of all data collected and that all data is properly stored and maintained.
- Managing accuracy of data received by following validation guidelines and obtains missing information when.
- Internal and external documentation support.
- Collecting and sorting data from various sources and distributing to the proper destination within the organization and our internal system, Insight.
- Processing all EHR updates.
- Responsible for timely entry of new patient information and referrals into Insight.
- Ensuring the confidentiality of all data collected and that all data is properly stored and maintained.
- Managing accuracy of data received by following validation guidelines and obtains missing information when necessary.
- Training and supporting new team members.
- Internal and external documentation support
- Completed documents and work requests according to company standards.
Provider Services Associate II
Evolent
05.2021 - 06.2024
- Trained team on data privacy regulations, fostering compliance culture
- Streamlined patient data management, enhancing accuracy and confidentiality
- Efficiently processed medical authorizations from providers
- Managed patient data with utmost integrity, ensuring privacy
- Ensured strict adherence to healthcare compliance, reducing errors
- Ensured 100% compliance with new data protection laws through rigorous audits
- Analyzed patient data trends to boost process efficiency and accuracy
- Led initiatives that minimized processing times for patient data by 30%
- Monitored data processing to ensure zero errors in patient authorization handling
- Proficiently knowledge of CPT codes
- Mentored new hires in data management practices, promoting team efficiency
Patient Representative
FLOWERS HOSPITAL
Dothan, USA
02.2020 - 05.2021
- Managed front office operations, ensuring smooth workflow and patient satisfaction
- Implemented efficient patient registration and insurance filing systems
- Coordinated patient care, ensuring timely service delivery
- Organized doctors' consult notes and hospital visits/discharge paperwork
- Handled multi-line phone systems, directing calls to appropriate departments
Certified Patient Account Representative Lead
Southeast Health
Dothan, USA
07.2016 - 02.2020
- Boosted office productivity through the adoption of advanced digital tools for record-keeping
- Streamlined patient data management, improving file accuracy and retrieval speed
- Utilized Athena EHR system for efficient healthcare management
- Led a team of 5, fostering a collaborative work environment
- Evaluated patient feedback to develop strategies for service improvement
- Introduced a real-time data analysis method to reduce patient billing errors
Mental Health Technician
SpectraCare Health Systems, Inc.
Dothan, USA
12.2015 - 06.2016
- Significantly improved patients' daily living skills
- Ensured medication compliance
- Enhanced patients' social interaction through group activities
- Maintained a safe and secure environment for all patients
- Administered daily medications, ensuring strict adherence to healthcare guidelines
- Provided essential life skills training to enhance consumer independence and daily functioning
- Led group outings, boosting community integration and consumer satisfaction
- Implemented structured group meetings to foster social skills and mental health awareness
- Conducted thorough searches to maintain a safe and secure environment for all residents
- Boosted patient independence by providing tailored life skills training
Patient Care Technician/Unit Secretary
UAB HOSPITAL
Birmingham, USA
07.2013 - 11.2015
- Delivered comprehensive patient care with a focus on personal hygiene and mobility
- Maintained precise records of patient progress, promptly updating healthcare team
- Provided empathetic support to patients and families during challenging times
- Executed healthcare-related tasks such as vital sign monitoring under professional guidance
- Introduced digital tools for patient management, boosting efficiency
- Maintained 100% accuracy in patient medication administration records
- Streamlined patient data entry, enhancing record accuracy and accessibility
- Optimized unit workflow, reducing administrative delays significantly
- Trained new staff on patient care protocols, elevating team competency
- Analyzed patient feedback to develop strategies for service improvement
Food Service Worker
UAB Hospital
Birmingham, USA
09.2012 - 07.2013
- Managed food preparation tasks at UAB Hospital
- Uphold strict food safety standards
- Collaborated effectively with a diverse culinary team
- Resolved operational issues to maintain service efficiency
- Enhanced patient dining experience
- Efficiently managed food service tasks, boosting customer satisfaction and team efficiency at UAB Hospital
- Maintained high standards of hygiene and quality control, ensuring compliance with health regulations
- Collaborated with kitchen staff to streamline meal preparation processes, enhancing team harmony
- Provided training to new staff on proper food handling and safety procedures, fostering a safe working environment
- Initiated a waste reduction protocol that decreased food waste, aligning with sustainability goals
- Mentored over 10 new hires, enhancing team skill levels and service quality
Sales Associate Lead
Party City
Hoover, USA
09.2009 - 09.2012
- Introduced creative product displays, boosting customer engagement and sales
- Mentored junior sales staff, elevating team performance and morale
- Operated cash register, ensuring accurate financial transactions
- Fulfilled large party balloon orders, meeting customer needs
- Managed inventory with precise accuracy, reducing shrinkage and boosting profitability
- Enhanced store layout for optimal flow, increasing customer satisfaction
- Streamlined checkout process to expedite service and reduce wait times
- Provided ongoing support and feedback to new hires, enhancing team skills
- Spearheaded seasonal campaigns, lifting sales by 15% during peak months
Education
Bachelor's Degree -
UNIVERSITY OF ALABAMA AT BIRMINGHAM
Birmingham, AL01.2025
High school or equivalent -
EUFAULA HIGH SCHOOL
Eufaula, AL05.2007
Skills
- Billing Scheduling
- Medical Records
- Customer Service
- Excel
- Medical Office Experience
- Clerical Experience
- Pre-certification
- Athenahealth EMR Systems
- Medical Scheduling
- Insurance Verification
- Claims
- Multi-line phone systems
- Venipuncture
- Medical Billing
- Medical terminology
- Office Administration
- CPT coding
- Diagnostic Precertification
- Medical scheduling
- Medical Coding
- Data Entry
- HIPAA Management
- Department Lead
- Medical Authorizations
Timeline
Medical Documents Admin
Evolent Health
06.2024 - Current
Provider Services Associate II
Evolent
05.2021 - 06.2024
Patient Representative
FLOWERS HOSPITAL
02.2020 - 05.2021
Certified Patient Account Representative Lead
Southeast Health
07.2016 - 02.2020
Mental Health Technician
SpectraCare Health Systems, Inc.
12.2015 - 06.2016
Patient Care Technician/Unit Secretary
UAB HOSPITAL
07.2013 - 11.2015
Food Service Worker
UAB Hospital
09.2012 - 07.2013
Sales Associate Lead
Party City
09.2009 - 09.2012
Bachelor's Degree -
UNIVERSITY OF ALABAMA AT BIRMINGHAM
High school or equivalent -
EUFAULA HIGH SCHOOL