Porschey Mallett
Chicago,IL
Summary
Strategic General Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication skills to deliver engaging, informative and well-organized presentations. Reliable and friendly. Patient Service Representative with record of supporting medical paperwork completion and maintaining patient accounts. Well-versed in information confidentiality and HIPAA guidelines.
Overview
14
14
years of professional experience
Work History
Store Manager in Training
CVS Pharmacy
Chicago, IL
11.2024 - Current
- Assisted in managing store operations, ensuring compliance with company policies and procedures.
- Led team training sessions to enhance customer service skills and operational efficiency.
- Monitored inventory levels and implemented strategies to optimize stock management.
- Developed merchandising plans to increase product visibility and drive sales performance.
- Collaborated with management to execute promotional events and community outreach initiatives.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Analyzed sales data to identify trends, adjusting strategies for improved profitability.
Store Manager
Wake N Bakery
Homewood
06.2021 - Current
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Managed inventory audits, financial reconciliations and sales reporting.
- Coordinated employee schedules for optimum performance and shift coverage.
Central Scheduler
AMITA Health
Chicago, IL
03.2019 - 01.2021
- Managing large amounts of inbound and outbound calls
- Utilizes multiple computer systems to log and retrieve information
- Ensured compliance with privacy regulations by maintaining confidentiality of patient information at all times.
- Meeting monthly metrics and goals established
- Proving an exceptional customer experience at every encounter.
- Prioritized urgent appointment requests based on medical necessity and provider availability.
Customer service and patient care
Oak Street Health
07.2017 - 03.2020
- Receiving inbound calls from multiple clinics and Scheduling appointments for patients with their Oak Street provides
- Updating patient information and manage information in an electronic medical records system
- Managing patient referrals by obtaining authorizations and faxing requested information to Specialists
- Performing service recovery, address patient concerns, and de-escalate callers when needed.
Customer Sales and Service Rep
Afnin
05.2012 - 12.2016
- Built and maintained rapport with customers
- Identified customer needs; reviewed and updated activity on accounts
- Resolved customer issues in a prompt, professional and friendly manner
- Promoted and sold products and services to meet goals and retain customers
- Attended training to update product knowledge.
Education
Associate in Science (A.S.) - undefined
Olive Harvey
09.2026
High School - undefined
Lincoln Park High
Chicago06.2009
Skills
- Insurance Verification
- EMR Systems
- Project Management
- Revenue Generation
- Medical Records
- Medical Billing
- Partnership Building
- Customer Service Management
- Store operations
- Operational efficiency
- Brand awareness
- Employee scheduling
- Sales analysis
LANGUAGE
English
Native
Timeline
Store Manager in Training
CVS Pharmacy
11.2024 - Current
Store Manager
Wake N Bakery
06.2021 - Current
Central Scheduler
AMITA Health
03.2019 - 01.2021
Customer service and patient care
Oak Street Health
07.2017 - 03.2020
Customer Sales and Service Rep
Afnin
05.2012 - 12.2016
Associate in Science (A.S.) - undefined
Olive Harvey
High School - undefined
Lincoln Park High