Porsha Adams
Chicago,IL
Summary
Certified phlebotomy technician looking to work in a clinical or hospital setting that will give me the opportunity to Performed blood collection and non-blood testing with precision to support diagnostic accuracy and patient outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Partner I
Loyola Hospital
Maywood, IL
09.2019 - Current
- First point of contact for all inbound and outbound calls.
- Transfer calls to the correct departments throughout the hospital
- Provide information to patients using Epic verifying their appointments and contact information.
- Page physician for medical emergencies
- Call overhead code blue line for emergency.
- Daily use Epic,med- call , web on Call, email and fax
Service Representative
CDT Pace DuPage Transportation
Chicago, IL
02.2012 - 01.2020
- Answers calls in professional manner in a high inbound call center.
- Book medical and non-medical transportation trips for clients.
- Gather eligible requirement to determine what services each client qualifies.
- Check estimated arrival time for par-transit rider and cancel trips.
- Identifies clients transportation needs by actively listen and giving prompt follows-ups
- Problem solve at a strategic level while working with others to meet performance metric.
Education
Certified Phlebotomy Technician - undefined
USA Phlebotomy School
02.2025
Diploma - undefined
Crane high School
08.1998
Skills
- Assisted in managing high-stress situations and adapting to changing environments Performed blood draws using venipuncture and various non-blood testing methods Documented patient information accurately and efficiently
Certification
NHA Certificate Phlebotomy Technician
12/22/2025
Timeline
Patient Access Partner I
Loyola Hospital
09.2019 - Current
Service Representative
CDT Pace DuPage Transportation
02.2012 - 01.2020
Certified Phlebotomy Technician - undefined
USA Phlebotomy School
Diploma - undefined
Crane high School