Porsha Johns
Terrell,TX
Summary
Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
08.2021 - Current
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
Psychiatric Nursing Assistant
Terrell State Hospital
11.2018 - 02.2020
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Worked with psychiatric patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Supervised safety, behavior and unusual actions during scheduled and emergency trips off campus.
Sales Associate
Walmart
10.2010 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelors Of Science - Criminal Justice
Texas A&M University
Commerce, TX12.2022
Associate Of Arts - Criminal Justice
Trinity Valley Community College
Terrell, TX08.2020
High School Diploma -
Terrell High School
Terrell, TX05.2008
Skills
- Public Service
- Customer Satisfaction
- Customer Inquiries
- De-Escalation Techniques
- Active Listening
- Lead Activities
- Creative Thinking
- Routine Adjustment
- Patient Care
- Safety Behaviors
- Patient Recreational Activities
- Verbal Communication
Affiliations
- Terrell Youth Association
Timeline
Rural Mail Carrier
United States Postal Service, USPS
08.2021 - Current
Psychiatric Nursing Assistant
Terrell State Hospital
11.2018 - 02.2020
Sales Associate
Walmart
10.2010 - 11.2018
Bachelors Of Science - Criminal Justice
Texas A&M University
Associate Of Arts - Criminal Justice
Trinity Valley Community College
High School Diploma -
Terrell High School
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