Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Cooper

Lawrence,KS

Summary

Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Motivated and enthusiastic thinker with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time.

Overview

18
18
years of professional experience

Work History

Rural Mail Carrier

Usps
Baldwindcity , KS
04.2014 - Current
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Helped customers by carrying oversized parcels inside residences.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by [Number]%.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Army

US Army National Guard
Topeka , KS
03.2003 - 04.2013
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Associate of Arts - General Studies

Allied American University
Laguna Hills, CA
05.2013

Skills

  • Critical Thinking
  • Reading Comprehension
  • Uniform Requirements
  • Carrier Negotiations
  • Customer Needs Assessments
  • Materials Storage
  • Standard Operating Procedures Understanding
  • Maintaining Clean Work Areas
  • Pallet Jacks
  • Office Cleaning
  • Public Service

Timeline

Rural Mail Carrier

Usps
04.2014 - Current

Army

US Army National Guard
03.2003 - 04.2013

Associate of Arts - General Studies

Allied American University

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Thomas Cooper