Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robbie Catchings

Madison,MS

Summary

Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Motivated and enthusiastic employee with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time. Motivated and enthusiastic employee with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time. Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.

Overview

24
24
years of professional experience

Work History

Rural Mail Carrier

United States Postal Service, USPS
Madison, MS
04.2017 - Current
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Distributed mail on foot to residences and businesses, delivering to approximately 644 customers per shift.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

PSE Clerk

United States Postal Service, USPS
Jackson, MS
10.2015 - 02.2017
  • Sorted mail according to size, shape, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided service and sales to walk-in customers.
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Collections Specialist

Saks Fifth Avenue
Jackson, MS
03.2012 - 09.2015
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Customer Service Representative

AT&T Wireless
Ridgeland, MS
04.2008 - 09.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures and company services.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Student Loan Representative

JP Morgan & Chase
Madison, MS
01.2007 - 03.2008
  • Provided financial aid counseling to enrolled and prospective students.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Accepted and processed account payments.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Counseled students and parents about financial aid options and program details.
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Customer Service Specialist

Entergy Of Mississippi
Jackson, MS
11.2005 - 01.2007
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Recorded product or service failure complaints and notified appropriate departments.

Station Agent

American Airlines
Jackson, MS
11.2003 - 03.2006
  • Guided aircraft to and from terminal gates using correct motions and safety equipment.
  • Searched aircraft to look for security concerns such as restricted items and tampering.
  • Operated equipment such as belt loaders, lift trucks and back carts.
  • Checked aircraft manifests for accuracy.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Operated equipment while observing standard safety procedures.

Loan Processor

CitiFinancial
Brandon, MS
05.2002 - 12.2004
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Set up and completed loan submission packages.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Maintained long-term relationships with customers to provide best-in-class customer service.
  • Handled any conditions sent from underwriting departments.

Assistant Manager

The Oaks Apartments
Jackson, MS
06.1998 - 06.2002
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Education

No Degree - Human Services

Belhaven University
Jackson, MS

High School Diploma -

Piney Woods Country Life
Piney Woods ,MS
05.1997

Skills

  • Registered mail protocols
  • Local area route knowledge
  • Interpersonal Communication
  • Data Entry
  • Active Listening
  • Analytical and Critical Thinking
  • Training and Development
  • Software Proficiency
  • Critical Thinking
  • Exceptional Leadership Skills
  • PowerPoint, Microsoft Word, & Excel
  • Dedicated & Self-Motivated Team Player that goes above & beyond the job requirement
  • Problem-Solving

Timeline

Rural Mail Carrier

United States Postal Service, USPS
04.2017 - Current

PSE Clerk

United States Postal Service, USPS
10.2015 - 02.2017

Collections Specialist

Saks Fifth Avenue
03.2012 - 09.2015

Customer Service Representative

AT&T Wireless
04.2008 - 09.2010

Student Loan Representative

JP Morgan & Chase
01.2007 - 03.2008

Customer Service Specialist

Entergy Of Mississippi
11.2005 - 01.2007

Station Agent

American Airlines
11.2003 - 03.2006

Loan Processor

CitiFinancial
05.2002 - 12.2004

Assistant Manager

The Oaks Apartments
06.1998 - 06.2002

No Degree - Human Services

Belhaven University

High School Diploma -

Piney Woods Country Life

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Robbie Catchings