Porsha Puntey
Pixie Pods
Brooklyn,NY
2026
years of professional experience
Former professional dancer, dance studio owner, and customer-focused leader known for bringing high energy, creativity, and a solutions-oriented mindset to every role!
Experienced in relationship-building, operations, customer service, and managing fast-moving environments with warmth and professionalism. A resourceful problem-solver who stays calm under pressure, adapts quickly, and finds practical ways to keep things moving.
Brings the discipline of a performer, the initiative of an entrepreneur, and a genuine passion for creating positive experiences for clients, and teams.
Work History
Founder / Owner / Program Director
6 Years- Administered daily operations for children’s dance and tumbling program to support families through classes, camps, school partnerships, birthday parties, and special events.
- Enhanced client satisfaction, providing exceptional service and promptly addressing inquiries and concerns.
- Recruited, hired, and onboarded teaching artists; scheduled and supervised approximately 20 teaching artists and coordinated substitute coverage to manage time-sensitive staffing needs.
Brand Ambassador
1 Year 2 Months- Assisted visitors with check-in, directions, and event flow throughout immersive experiences.
- Supported daily operations for a high-volume immersive wine-tasting experience, including guest check-in, coat check, room setup, and event preparation.
- Poured and presented rosé wines throughout multiple themed rooms while delivering engaging educational spiels about each wine and experience.
- Supported setup and execution of private events, adjusting service to different group needs and helping keep each event running smoothly. Worked in several guest-facing roles in fast-paced environment, solved problems quickly, and backed up team wherever needed.
Brand Ambassador / Event & Guest Services
- Represented brand at events, delivering consistent messaging and engaging customers with product knowledge.
- Coordinated promotional activities, ensuring booth readiness, merchandising accuracy, and smooth event execution.
- Set up event spaces, arranging seating, signage, and materials according to floor plans.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Past Clients: Google, Pop Sugar, Dior, Mozilla/Firefox, FX
Front Desk Receptionist
1 Year- Welcomed students and visitors, answered inquiries, collected payments, and ensured smooth daily front-desk operations in high-traffic dance school.
- Assisted with class attendance and addressed customer needs, fostering a friendly and professional atmosphere.
- Greeted dancers, visitors, and families while maintaining polished front desk operations.
- Managed class check-ins, registrations, and schedule updates with consistent accuracy.
- Answered phones and routed inquiries regarding classes, events, and studio policies.
Sales Associate
1 Year 11 Months- Assisted patrons with merchandise selection, providing product details and responsive customer service.
- Processed cash and card transactions accurately using point-of-sale system.
- Maintained organized merchandise cart displays to support sales and product visibility.
- Replenished inventory and monitored stock levels to prevent shortages during performances.
Education
BFA - Dance, Business Administration
- Dean's List [2010-2014]
Skills
CRM software expertise
QuickBooks
Microsoft office
Google docs proficiency
Customer engagement
Entrepreneurial and innovative
Event planning
Attention to detail
Critical thinking
Project management
Exceptional communication
Teamwork and collaboration
Brand awareness
Timeline
Founder / Owner / Program Director
Pixie Pods
01.2020 - 01.2026Read More
Brand Ambassador
Rose Mansion
01.2019 - 03.2020Read More
Front Desk Receptionist
Broadway Dance Center
01.2017 - 01.2018Read More
Sales Associate
The Alvin Ailey Company Merchandise Cart
12.2011 - 11.2013Read More
Brand Ambassador / Event & Guest Services
Radikel Events, 24 Seven Talent, and Tapuz Events
2016 - 01.2020Read More
The Ailey School/Fordham University
BFA from Dance, Business Administration
Read More