Porsha Scheierman
Des Moines
Summary
Dedicated and compassionate customer service professional with a strong passion for helping individuals, solving problems, and creating positive experiences. Expertise in active listening, conflict resolution, and trust-building fosters an environment where challenges are met with effective solutions. Proven ability to navigate complex situations with adaptability, leading with empathy and professionalism to ensure customer needs are met while upholding company standards. Committed to delivering exceptional service that drives satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Vet Assistant
Grand Ave Veterinary Hospital
West Des Moines, IA
04.2025 - Current
- Demonstrated effective management of high-stress scenarios, upholding professionalism and successfully addressing disputes or conflicts.
- Coordinated interactions between clients and veterinary staff to promote clear communication regarding pet health concerns.
- Educated clients on clinic services, policies, and best practices for pet care to ensure informed decision-making.
- Maintained accurate client records, resulting in improved data integrity. Updated information confidentially, enhancing client trust and satisfaction.
- Achieved timely processing of invoices and collection of payments, contributing to improved cash flow. Streamlined end-of-day reporting to enhance financial oversight and accuracy.
- Executed patient handling tasks, prioritizing effective communication and empathy during interactions.
- Managed appointment setup and confirmation for clients, utilizing phone, email, and in-person methods to ensure effective scheduling for wellness visits, surgeries, and urgent care requirements.
- Delivered informative sessions on post-visit care to enhance client awareness and adherence to pet treatment plans.
- Oversaw vaccine preparation and blood draw processes to enhance operational efficiency. Collaborated with medical staff to implement effective nail trimming procedures. Optimized appointment workflows to improve patient experience.
- Executed end-of-day procedures, including cleaning examination rooms, vacuuming, and mopping.
- Collaborated on social media marketing initiatives to drive audience engagement.
Sober Living House Manager
Dad's With A Purpose/New Beginings
Des Moines, IA
06.2024 - Current
- Enhanced the safety of the sober living environment by conducting regular room inspections and enforcing house rules.
- Successfully managed conflict resolution among residents, maintaining a peaceful and harmonious living environment.
- Developed policies and procedures for the sober living home, streamlining operations and promoting consistency in management practices.
- Assisted residents in obtaining employment or volunteering opportunities, supporting their reintegration into society.
- Maintained accurate records of resident progress, regularly updating case files and reporting updates to relevant parties.
- Provided crisis intervention support as needed, demonstrating empathy and understanding during challenging situations.
- Provided ongoing support for residents transitioning out of the sober living home, offering resources and guidance as needed.
- Served as an advocate for residents within the broader community, fostering positive relationships with local organizations and service providers.
- Improved resident outcomes by implementing structured daily routines and goal-setting exercises.
- Organized group activities and outings to promote social interaction and enhance overall well-being among residents.
Insurance Services Representative II
Nationwide Mutual Insurance Company
Des Moines, IA
02.2023 - 01.2025
- Communicate and interact with a variety of individuals including insureds and claimants.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt service delivery.
- Managed policy renewals and updates, maintaining accurate records for compliance and risk management.
Bartender/Server
Great Escape - The Ultimate Experience
Pleasant Hill, IA
10.2021 - 01.2023
- Cultivated warm relationships with regular customers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Representative 3
Wells Fargo
Des Moines, IA
10.2017 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated training sessions for new hires, enhancing team performance and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Education
Human Services -
Des Moines Community College
Des Moines, IA05-2027
High School Diploma - undefined
Abraham Lincoln High School
Des Moines, IA05-2013
Skills
- Task prioritization
- Analytical thinking and problem-solving
- Documentation skills
- Detail-oriented approach
- Critical evaluation
- Resolution strategies
- Proficient in computer applications
- Adaptable mindset
Timeline
Customer Service Representative/Vet Assistant
Grand Ave Veterinary Hospital
04.2025 - Current
Sober Living House Manager
Dad's With A Purpose/New Beginings
06.2024 - Current
Insurance Services Representative II
Nationwide Mutual Insurance Company
02.2023 - 01.2025
Bartender/Server
Great Escape - The Ultimate Experience
10.2021 - 01.2023
Customer Service Representative 3
Wells Fargo
10.2017 - 02.2022
High School Diploma - undefined
Abraham Lincoln High School
Human Services -
Des Moines Community College