Porsha Wilson
Summary
Dedicated customer service professional with expertise in service delivery and a proven ability to multitask. Committed to fostering profitable business relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Coordinator
Johnson Equipment Co.
11.2021 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Senior Client Support Specialist
Brink's Home Security
05.2019 - 10.2021
- Managed complex member escalations with professionalism and diplomacy, resulting in preserved relationships and retained business.
- Enhanced client satisfaction by promptly addressing and resolving support issues.
- Interacted with team members across departments to research and resolve customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Manager
European Wax Center
06.2017 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Massage Envy
01.2014 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Certified - Dental Assisting
Concorde Career College
Memphis, TN02.2017
Certified - Medical Office Professional
Concorde Career College
Memphis, TN11.2011
High School Diploma -
Kingsbury High School
Memphis, TN05.2004
Skills
- Problem-Solving
- Time Management
- Project Management
- Detail Oriented
- Project Coordination
- Documentation Management
- Critical Thinking
- Customer Service
- Customer Management
- Research
Certification
- Certified Dental Assistant (CDA) - Dental Board, State of Tennessee.
- Certified Medical Office Professional (CMOP) - Commission of the Council of Operation Excellence.
Timeline
Project Coordinator
Johnson Equipment Co.
11.2021 - Current
Senior Client Support Specialist
Brink's Home Security
05.2019 - 10.2021
Assistant Manager
European Wax Center
06.2017 - 09.2019
Assistant Manager
Massage Envy
01.2014 - 05.2017
Certified - Dental Assisting
Concorde Career College
Certified - Medical Office Professional
Concorde Career College
High School Diploma -
Kingsbury High School
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